Junior Customer Service Specialist with English (fixed-term contract)

0200 Swarovski Global Business Services sp. z o.o.; Województwo pomorskie; Hybrid; PLN 38,000 - 48,000; Part time

Benefits offered by this job

Hybrid work options

Private medical coverage

Life insurance

Exclusive employee discounts on Swarov

MyBenefit program

Employee social fund

Recognition awards

Job summary

Swarovski is seeking a Junior Customer Service Specialist with English to support customers in the UK and Ireland. This fixed-term contract runs from 1 December 2026 to 28 February 2027. You will handle inquiries via email, phone, or chat, nurture relationships, and learn product policies to improve service quality.

Join a global team, work in a hybrid setup in Poland, and grow in the luxury goods industry with comprehensive benefits and a focus on customer excellence.

Qualifications

• Fluency in English speaking and writing (minimum C1 level).
• Fast learner with strong customer service focus.
• High degree of accuracy and attention to details.
• Strong communication and cooperation skills.
• Strong cultural awareness.
• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow).
• Knowledge of eCommerce business.

Responsibilities

• Deliver high quality service by e-mail, phone, or chat.
• Nurture customer relationships by understanding the customer needs and resolving their queries.
• Prepare to support the customer inquiries by studying products and policies and processes.
• Improve the quality of service with submissions to improve processes and services yet to be implemented.
• Follow-up with customers on issue resolution status.
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation).
• Act as a customer advocate in the organization while interacting with other internal departments.

Skills

English proficiency

Customer service

Attention to detail

Communication

Cultural awareness

SAP

ServiceNow

E-commerce knowledge

Tools

SAP

ServiceNow

Job description

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

Our Global Business Services offices based in Poland, Costa Rica and Malaysia, are vibrant workplaces where your expertise makes a global impact. You’ll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We’re looking for a Junior Customer Service Specialist with English to provide high quality service and support to our customers based in the UK and Ireland. This is your chance to gain experience in the luxury goods industry and in an international company. Please note that this is a fixed-term contract from 1st December 2026 until 28th February 2027.

About the Job

• Deliver high quality service by e-mail, phone, or chat
• Nurture customer relationships by understanding the customer needs and resolving their queries
• Prepare to support the customer inquiries by studying products and policies and processes
• Improve the quality of service with submissions to improve processes and services yet to be implemented
• Follow-up with customers on issue resolution status
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation)
• Act as a customer advocate in the organization while interacting with other internal departments

About You

• Fluency in English speaking and writing (minimum C1 level)
• Fast learner with strong customer service focus
• High degree of accuracy and attention to details
• Strong communication and cooperation skills
• Strong cultural awareness
• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow) – nice to have
• A comprehensive understanding of the local culture of supported countries - nice to have
• Work experience in a virtual, multi-national set up - nice to have
• Knowledge of eCommerce business – nice to have

What We Offer

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Private medical coverage
• Life insurance
• MyBenefit program
• Employee social fund
• Recognition awards

About Swarovski

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

Joining Swarovski means being part of a bigger purpose. You can create a positive impact and work wonders by bringing your unique ideas to life. Together, we’ll inspire the world of interior décor, fashion, culture, film and entertainment.