Luxury Customer Service Associate – English (Hybrid)

Swarovski Group; Województwo pomorskie; Hybrid; PLN 38,000 - 48,000; Part time

Benefits offered by this job

Hybrid work options

Private medical coverage

Life insurance

Exclusive employee discounts on Swarov

MyBenefit program

Employee social fund

Recognition awards

Job summary

Swarovski is seeking a Junior Customer Service Specialist with English to support customers in the UK and Ireland. This fixed-term contract runs from 1 December 2026 to 28 February 2027. You will handle inquiries via email, phone, or chat, nurture relationships, and learn product policies to improve service quality.

Join a global team, work in a hybrid setup in Poland, and grow in the luxury goods industry with comprehensive benefits and a focus on customer excellence.

Qualifications

• Fluency in English speaking and writing (minimum C1 level).
• Fast learner with strong customer service focus.
• High degree of accuracy and attention to details.
• Strong communication and cooperation skills.
• Strong cultural awareness.
• Experience in handling SAP and/or Service Management Tools (e.g. ServiceNow).
• Knowledge of eCommerce business.

Responsibilities

• Deliver high quality service by e-mail, phone, or chat.
• Nurture customer relationships by understanding the customer needs and resolving their queries.
• Prepare to support the customer inquiries by studying products and policies and processes.
• Improve the quality of service with submissions to improve processes and services yet to be implemented.
• Follow-up with customers on issue resolution status.
• Maintaining sensitive information in compliance with local and regional law (e.g. General Data Protection Regulation).
• Act as a customer advocate in the organization while interacting with other internal departments.

Skills

English proficiency

Customer service

Attention to detail

Communication

Cultural awareness

SAP

ServiceNow

E-commerce knowledge

Tools

SAP

ServiceNow

Job description

Swarovski is seeking a Junior Customer Service Specialist with English to support customers in the UK and Ireland. This fixed-term contract runs from 1 December 2026 to 28 February 2027. You will handle inquiries via email, phone, or chat, nurture relationships, and learn product policies to improve service quality.

Join a global team, work in a hybrid setup in Poland, and grow in the luxury goods industry with comprehensive benefits and a focus on customer excellence.