Junior Customer Service Specialist

Vos Logistics; Warszawa; On-site; PLN 45,000 - 78,000; Full time

Benefits offered by this job

Learning opportunity

Employment contract

Private medical care

Sports program funding

Pleasant atmosphere

Support during onboarding

Professional training

Language courses

Job summary

Vos Logistics in Warsaw is seeking a customer service professional to join the operations team. You will handle transport orders and administration, ensuring documentation is complete and accurate, and keep clients informed on progress.

Join a dynamic, growing logistics group offering an employment contract, a transparent remuneration structure, training opportunities, and a friendly, supportive workplace as you develop your career in road transport administration.

Qualifications

• Comprehensive handling of transport and forwarding orders (administrative).
• Verifying correctness and completeness of transport documentation (order number, service confirmation).
• Ability to issue invoices from documentation and inform clients about progress.

Responsibilities

• Verify and complete transport documentation for orders (order numbers, service confirmations, quality reservations, waiting times).
• Issue invoices based on received documentation and inform clients about progress and status of orders.
• Coordinate settlements with clients and manage daily transport administration.
• Archive documents properly and maintain records.

Job description

• Working in a fun collegial working environment
• We help you to get the most out of your career
• We build innovative and sustainable solutions together

Develop yourself as you help our business grow

Working at an ambitious company in a dynamic industry

The customer service position will be part of the operations department, which manages road transport processes in our organization. Until now, these responsibilities were located in another department, but due to the need for closer cooperation with the operations department, we have decided to create this position in Warsaw.

In this position, you will be responsible for the comprehensive administrative handling of transport and forwarding orders. Your tasks will include verifying the correctness and completeness of transport documentation, including order number, confirmation of service execution, any quality reservations, and waiting time. You will also issue invoices based on the received documentation, inform clients about the progress and status of order execution, and respond to emerging problems. Your duties will also include coordinating settlements with clients, managing current transport administration, and properly archiving documents.

We offer

• Opportunity to learn about work in the road transport department
• Employment contract and transparent remuneration conditions
• Benefits package: private medical care, funding for a sports program
• Pleasant atmosphere, modern and friendly work environment
• Support during the implementation period
• Professional training, language courses

Your new work environment

"All departments fit together like pieces of a puzzle. Working together, we strive towards the same objective: to enhance our service even further. Day after day."

Vos Logistics specializes in providing transport and logistics services.

The Vos Group employs approximately 2500 workers across 30 branches throughout Europe. The company has a modern fleet of 1100 vehicles, 4000 transport units, and 300,000 m2 of warehouse space.

The strength of the Vos Group lies in the combination of innovation, a highly developed network of European connections, information and communication systems, and the quality of the services provided.