Junior Credit & Collections Specialist (with Turkish)

Capgemini; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

NAIS benefits platform

Streaming benefits

Sports card

Job summary

Capgemini Polska is seeking a Credit & Collections Specialist to ensure timely collections and maintain strong customer relationships in an international setting. You will work with clients to resolve payment issues, improve cash flow, and support business objectives.

Successful candidates will be fluent in Turkish and English at C1 level, possess strong Excel skills, and demonstrate analytical thinking and a proactive, collaborative mindset in a global team.

Qualifications

• Fluent Turkish (minimum C1) and English (minimum C1).
• Customer-focused mindset with a proactive approach to problem solving.
• Good knowledge of Microsoft Office applications, particularly Excel.
• Analytical thinking and attention to detail.
• Ability to collaborate effectively in an international environment.

Responsibilities

• Manage customer accounts and review payment histories to ensure timely collections.
• Contact customers via phone and email regarding outstanding invoices and overdue payments.
• Build and maintain positive, long-term relationships with clients.
• Monitor account status and prepare reports related to collections and receivables.
• Collaborate with internal teams to address payment issues and improve processes.

Skills

Turkish

English

Customer focus

Analytical thinking

Problem solving

International collaboration

Tools

Excel

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Credit & Collections Specialist, you will play a key role in supporting our financial operations by ensuring timely collection of outstanding payments and maintaining strong customer relationships. Working in an international environment, you will collaborate with clients and internal stakeholders to improve cash flow, resolve payment-related issues, and contribute to delivering excellent customer service while supporting business objectives.

Your tasks

• Manage customer accounts and review payment histories to ensure timely collections.
• Contact customers via phone and email regarding outstanding invoices and overdue payments.
• Build and maintain positive, long-term relationships with clients.
• Monitor account status and prepare reports related to collections and receivables.
• Collaborate with internal teams to address payment issues and improve processes.

Your profile

• Fluent Turkish (minimum C1) and English (minimum C1).
• Customer-focused mindset with a proactive approach to problem solving.
• Good knowledge of Microsoft Office applications, particularly Excel.
• Analytical thinking and attention to detail.
• Ability to collaborate effectively in an international environment.

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.
• Award-Winning Stability & Culture: Become part of an organization celebrated as "Top Employer Poland 2026" - in the audit our stable and supportive work environment scored 100%!
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com