Junior AR Disputes Specialist with Dutch

Deloitte Central Europe; Poland; On-site; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Stable job in multinational company

Flexible hybrid working model

Professional development opportunities

Structured onboarding process

Friendly organizational culture

Job summary

Deloitte Central Europe is looking for an Accounts Receivable Associate in Poland to join its finance team. This role involves investigating customer deductions, validating disputes, and ensuring revenue recovery. Candidates should possess strong analytical skills and effective communication abilities. The position offers a flexible hybrid work model, professional development opportunities, and a supportive organizational culture based on diversity and inclusion.

Qualifications

• 0–2 years of experience in finance customer service or related role.
• Ability to investigate complex issues and conduct root cause analysis.
• Proficiency in English and Dutch to support a global customer base.

Responsibilities

• Take ownership of customer deductions and resolve disputes.
• Conduct thorough research to validate each dispute.
• Communicate with stakeholders to negotiate resolutions.
• Manage documentation for credit approvals or denials.
• Identify and report on dispute trends to management.
• Participate in process improvements to streamline workflows.

Skills

Verbal and written communication skills

Analytical and problem-solving skills

Experience in Finance Customer Service

Hands-on experience with ERP systems

Proficiency in English (B2)

Proficiency in Dutch (B1/B2)

Tools

Microsoft Excel

Job description

Description & Requirements

Who we are looking for

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem‑solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Dutch (B1/B2) is required to effectively support a global customer base.

Your future role

We are looking for a highly analytical Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem‑solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance‑related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - 3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings)
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well‑being and diversity & inclusion.