Junior Cloud Support

FOTC; Wrocław; Hybrid; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Compensated days off

UNUM group insurance

Private medical care

Sport card

Annual retreats

Job summary

FOTC is seeking a team member to provide Google Workspace technical support from our Wrocław/Warsaw/Szczecin offices or remotely. You’ll assist clients in optimizing Google Cloud and Workspace, handling issue resolution and onboarding tasks.

Ideal candidates will have IT experience (DNS, OS, networks), strong Google service knowledge (Gmail, Drive, Calendar), and fluent English and Polish. We offer round-the-clock support and opportunities to participate in migrations and trainings.

Qualifications

• Experience in an IT environment with DNS, OS, and networks.
• Knowledge of Google services like Gmail, Drive, and Calendar.
• Willingness to work with customers daily.
• English (C1) and Polish (C2).

Responsibilities

• Resolve technical issues for clients regarding SaaS services.
• Assist with SaaS product training, materials, and module delivery.
• Support migrations from third-party solutions to SaaS platforms.
• Participate in industry events, providing organizational and technical support.
• Support the sales and marketing departments.

Skills

English (C1)

Polish (C2)

DNS

Operating Systems

Networks

Google Workspace

Gmail

Drive

Calendar

Tools

Google Workspace Admin

CLI

Linux basics

Job description

We’re FOTC- a team of cloud enthusiasts helping companies get the most out of Google Cloud and Google Workspace. Whether it's moving to the cloud, building smarter workplaces, using AI, or just making everyday work easier-we're here for it.

We’ve been around for over 10 years, and in that time we’ve worked with more than 6,500 companies in 50+ countries. Big names, small teams, startups, scaleups-you name it. From our offices in Wrocław, Warsaw and Szczecin- or from wherever we’re working remotely-we help businesses grow with the right tech.

We’re a Google Cloud Premier Partner, but more than that -we’re people who genuinely like solving problems, testing new ideas, and turning complex stuff into simple solutions.

What we believe in

We believe work should make sense — not just on paper, but in real life. That means innovation, partnership, responsibility, flexibility & adaptation, transparency, and a team you can count on. We support each other, share what we know, and celebrate wins (big and small).

If you're someone who likes figuring things out, isn’t afraid to take initiative, and wants to work with tech that actually makes a difference-you might just find your place with us.

Because at FOTC, it’s not just about cloud. It’s about people.

We are looking for a team member responsible for Google Workspace technical support. Please note that we offer round-the-clock operational support.

Responsibilities

• Participating in resolving technical issues for clients regarding SaaS services.
• Supporting SaaS product training, including preparing materials and leading selected modules.
• Assisting with migrations from third-party solutions to SaaS platforms.
• Co-participating in industry events, providing organizational and technical support, with the potential for public speaking.
• Providing support for the sales and marketing departments.

Requirements:

• Previous experience in IT environment (DNS, Operating Systems, Networks),
• Knowledge of Google services like Gmail, Drive, and Calendar,
• Willingness to work with customers and support them on a daily basis
• English (C1), Polish (C2).

Nice to have

• Experience in administering Google Workspace,
• Knowledge of command lines (CLI) and basics of Linux,
• Experience with SaaS services (CRM, Ticket Management, etc.).

Our process:

• Step 1: Introductory Conversation (~30 min)
• A video call with our HR team. Think of it as an initial handshaking protocol: we’ll test your English fluency, talk through your background, and share the key details about FOTC—our environment, culture, and team goals.
• Step 2: Technical Discussion (~30 min)
• A focused session with one of our tech leads. We’ll discuss your practical experience, dive into hands-on skills, and chat about how you approach real-world technical tasks. (Spoiler: System.out.println("No trick questions!");)

We offer:

• compensated days without service delivery obligation (up to 31!)
• UNUM group insurance
• private medical care and sport card
• company retreats abroad or in Poland once a year (bonding time, yeah!)