GOOGLE WORKSPACE ENGINEER (2ND LEVEL SUPPORT)

Reply Group; Katowice; On-site; PLN 133,920 - 167,400; Full time

Benefits offered by this job

Medical Care

Benefits Platform

Language Courses Platform

Company Events

Monthly budget for benefits (550 PLN)

Job summary

Reply Group is seeking a Google Workspace Engineer to manage enterprise collaboration support in Katowice. This role involves ensuring the stable operation of Google Workspace services and driving improvements through automation and documentation.

The ideal candidate will have a degree in Computer Science and hands-on experience with Google Workspace administration. A hybrid work model is offered with opportunities for ongoing training and development.

Qualifications

• Hands-on experience with Google Workspace administration in enterprise environments.
• Strong understanding of Gmail, Drive, Groups, and Vault.
• Experience with troubleshooting methodologies and log analysis.

Responsibilities

• Take ownership of 2nd Level Support activities across the Google Workspace ecosystem.
• Support and maintain collaboration platforms including Gmail, Drive, Groups, and Vault.
• Act as a coordination point between 1st Level Support, engineering teams, and external service providers.

Skills

Google Workspace administration

Troubleshooting methodologies

Log analysis

Communication in English

Communication in Polish

Education

Completed university degree in Computer Science

Tools

Google Admin Console

Adaxes

GAM

Google Apps Script

Job description

We are looking for a Google Workspace Engineer who wants to take ownership of enterprise collaboration support and contribute to the evolution of modern workplace environments.

You will work within an international support organization, ensuring stable and efficient operation of Google Workspace services while driving improvements in automation, documentation, and support processes. You collaborate closely with engineering teams, service providers, and business stakeholders to deliver high-quality support and continuous service optimization.

Key Responsibilities

• Take ownership of 2nd Level Support activities across the Google Workspace ecosystem, ensuring structured ticket handling and operational transparency.
• Support and maintain collaboration platforms including Gmail, Drive, Groups, and Vault, ensuring stable and reliable service delivery.
• Act as a coordination point between 1st Level Support, engineering teams, and external service providers.
• Perform advanced troubleshooting and root cause analysis including log analysis, mail tracing, header analysis, and HAR investigations.
• Manage user lifecycle processes including onboarding, offboarding, license management, and group administration using tools such as Adaxes and GAM.
• Drive documentation quality and operational excellence through SOP creation, knowledge base management, and shift-left initiatives.
• Contribute to automation and continuous improvement initiatives while supporting IAM topics such as SSO integrations and authentication flows.

Benefits

• Medical Care
• Benefits Platform
• Language Courses Platform
• Company Events
• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
• Language Courses – you'll have access to a multi‑language learning platform enabling you to practice your language skills and learn new ones!
• Regular and systematic further training opportunities – both internally and from external providers. We support your ongoing learning and development.
• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Completed university degree in Computer Science, Business Informatics, or a comparable field.
• Hands‑on experience with Google Workspace administration in enterprise environments.
• Strong understanding of Google Workspace Admin Console and services such as Gmail, Drive, Groups, and Vault.
• Experience with troubleshooting methodologies, log analysis, and mail or web diagnostics (e.g. header analysis, HAR files).
• Solid knowledge of Identity and Access Management concepts and SSO technologies such as SAML or ADFS.
• Experience with automation tools such as GAM, Google Apps Script, or low‑code platforms.
• ITIL Foundation certification and Google Workspace certifications.
• Strong communication skills in English and Polish, with readiness to work in a hybrid model in Katowice.

Nice to have

• Experience working with ITSM tools such as helpLine or similar platforms.
• Experience with process automation, workflow optimization, and operational improvements.
• Experience working in large‑scale or distributed enterprise environments.

About OBI Smart Technologies

WHO ARE WE: We are a joint venture between OBI and Reply Group, responsible for co‑designing, building and operating mission‑critical digital platforms for commerce, customer service, and omnichannel retail.