Junior Cloud Support

PeopleForce Ltd.; Wrocław; Hybrid; PLN 89,000 - 156,000; Full time

Benefits offered by this job

Compensated days off

Group insurance

Private medical care

Hybrid work

Annual retreats

Company equipment provided

Job summary

FOTC, a team of cloud enthusiasts, is seeking a Google Workspace technical support specialist. Based in Wrocław with hybrid work, you will handle daily customer support for SaaS services, assist migrations, and contribute to training materials.

We welcome initiative and English fluency; Polish proficiency is a plus. You will participate in intro and technical sessions and may speak at events. Join us to turn complex cloud challenges into simple solutions.

Qualifications

• Experience in IT environment (DNS, OS, networks) is a plus.
• Knowledge of Google services (Gmail, Drive, Calendar).
• Willingness to work with customers daily and provide support.

Responsibilities

• Participating in resolving technical issues for clients regarding SaaS services.
• Supporting SaaS product training, including materials and modules.
• Assisting with migrations from third-party solutions to SaaS platforms.
• Co-participating in industry events with organizational and technical support.
• Providing support for sales and marketing departments.

Skills

Customer support

English (C1)

Polish (C2)

Tools

Gmail

Google Drive

Google Calendar

CLI

Linux basics

Job description

We’re FOTC- a team of cloud enthusiasts helping companies get the most out of Google Cloud and Google Workspace. Whether it's moving to the cloud, building smarter workplaces, using AI, or just making everyday work easier-we're here for it.

We’ve been around for over 10 years, and in that time we’ve worked with more than 6,500 companies in 50+ countries. Big names, small teams, startups, scaleups-you name it. From our offices in Wrocław, Warsaw and Szczecin- or from wherever we’re working remotely-we help businesses grow with the right tech.

We’re a Google Cloud Premier Partner, but more than that -we’re people who genuinely like solving problems, testing new ideas, and turning complex stuff into simple solutions.

What we believe in

We believe work should make sense — not just on paper, but in real life. That means innovation, partnership, responsibility, flexibility & adaptation, transparency, and a team you can count on. We support each other, share what we know, and celebrate wins (big and small).

If you're someone who likes figuring things out, isn’t afraid to take initiative, and wants to work with tech that actually makes a difference-you might just find your place with us.

Because at FOTC, it’s not just about cloud. It’s about people.

We are looking for a team member responsible for Google Workspace technical support. Please note that we offer round-the-clock operational support.

Responsibilities

• Participating in resolving technical issues for clients regarding SaaS services.
• Supporting SaaS product training, including preparing materials and leading selected modules.
• Assisting with migrations from third-party solutions to SaaS platforms.
• Co-participating in industry events, providing organizational and technical support, with the potential for public speaking.
• Providing support for the sales and marketing departments.

Requirements

• Previous experience in IT environment (DNS, Operating Systems, Networks),
• Knowledge of Google services like Gmail, Drive, and Calendar,
• Willingness to work with customers and support them on a daily basis
• English (C1), Polish (C2).

Nice to have

• Experience in administering Google Workspace,
• Knowledge of command lines (CLI) and basics of Linux,
• Experience with SaaS services (CRM, Ticket Management, etc.).

Our process:

• Step 1: Introductory Conversation (~30 min)
  A video call with our HR team. Think of it as an initial handshaking protocol: we’ll test your English fluency, talk through your background, and share the key details about FOTC—our environment, culture, and team goals.
• Step 2: Technical Discussion (~30 min)
  A focused session with one of our tech leads. We’ll discuss your practical experience, dive into hands-on skills, and chat about how you approach real-world technical tasks. (Spoiler:System.out.println("No trick questions!");)

We offer:

• compensated days without service delivery obligation (up to 31!)
• UNUM group insurance
• private medical care and sport card
• hybrid from our office in Wrocław (Świętego Mikołaja 8-11)
• company retreats abroad or in Poland once a year (bonding time, yeah!)
• company equipment provided