Junior Client Records & Admin Specialist (Hybrid Warsaw)

BSI; Województwo mazowieckie; Hybrid; PLN 70,000 - 85,000; Full time

Job summary

BSI in Warsaw is seeking a Client Maintenance Administrator to support client journeys, process quotations and applications, and maintain customer master records. This role emphasizes accuracy, timely responses, and collaboration with Sales, Client Planning Advisors, and R&R teams.

You will work in a hybrid setup, using office systems to manage documentation, CAPs, and certificate workflows, with fluent English required and a strong customer focus.

Qualifications

• Fluent English is a must.
• Ability to cope with pressure and meet tight deadlines.
• Meticulous attention to detail.
• Excellent organisational and time management skills with the ability to work on own initiative.

Responsibilities

• Receive and process new customer applications and existing client quotations/recalculations.
• Create/update customer master records including billing, licence and electronically stored master document records.
• Receive and process certification review workflows, prepare certification review forms, allocate certification reviews to qualified certificate reviewers.
• Manage incoming Corrective Action Plans (CAP) and CAP approvals/rejections through CAP mailbox/PointGlobal monitoring and upload to PointGlobal.
• Manage key aspects of certificate issue, reissue.
• Complete daily workflow-driven activities to ensure all tasks are completed on time.
• Monitor individual KPI performance and ensure relevant targets are achieved and exceeded.
• Provide general administration support to the Sales, Client Planning Advisors and C&R as requested and required by the management team.
• Assist with customer problems, both external and internal, and respond to inquiries in a timely manner.

Skills

Fluent English

Office systems

Work under pressure

Attention to detail

Customer focus

Organisational skills

Time management

Job description

BSI in Warsaw is seeking a Client Maintenance Administrator to support client journeys, process quotations and applications, and maintain customer master records. This role emphasizes accuracy, timely responses, and collaboration with Sales, Client Planning Advisors, and R&R teams.

You will work in a hybrid setup, using office systems to manage documentation, CAPs, and certificate workflows, with fluent English required and a strong customer focus.