Junior AR Disputes Specialist with Dutch

ACCA Careers; Łódź; Hybrid; PLN 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work model

Individual training plan

Buddy program

Diversity & inclusion culture

Job summary

Deloitte Central Europe is seeking an Accounts Receivable Associate in Łódź to investigate and resolve customer deductions, ensuring revenue recovery and process improvements. You will liaise with customers and internal teams to validate disputes and negotiate resolutions.

The role emphasizes root-cause analysis, data gathering from ERP systems, and meticulous documentation. A dynamic, collaborative environment with hybrid work and development opportunities awaits.

Qualifications

• 0–2 years of experience in Finance Customer Service or related financial analysis role.
• Strong verbal and written communication with internal/external stakeholders.
• Strong analytical and problem-solving skills including root cause analysis.
• Hands-on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) preferred; advanced Excel.
• Proficiency in English (B2) and Dutch (B1).

Responsibilities

• Dispute Investigation: own portfolio of customer deductions such as short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: research and analyze data from ERP, portals, customer systems, and proof of delivery to assess validity of disputes.
• Customer & Internal Communication: engage with customers and internal teams via phone and email to gather information and negotiate resolutions.
• Documentation Management: maintain supporting documentation to approve credits or deny/collect on invalid deductions.
• Resolution & Recovery: process credits or coordinate with Collections for recovery on invalid claims.
• Trend Analysis & Reporting: track dispute trends and recommend preventative measures.
• Process Improvement: identify and implement improvements to prevent recurring disputes.

Skills

Accounts Receivable

Root cause analysis

Communication skills

Analytical thinking

ERP systems knowledge

Excel proficiency

Tools

SAP

Oracle

NetSuite

Excel

Job description

Description & Requirements

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Dutch (B1) is required to effectively support a global customer base.

Who we are looking for

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Dutch (B1) is required to effectively support a global customer base.

Your future role

We are looking for a highly analytical Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance-related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

What We Offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits

Selection process

If your resume is of interest to us, the recruitment will consist of several stages:

• Submit your resume in English.
• Online Test
• Short online interview / short phone interview with Recruiter.
• Interview/s with member/s of the team.

You will receive feedback regardless of process result.

About Deloitte

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.