Junior AR Disputes Specialist with Estonian

Deloitte Central Europe; Poland; On-site; PLN 127,388 - 191,082; Full time

Benefits offered by this job

Stable job in a multinational company

Flexible hybrid model

Professional development opportunities

Structured onboarding process

Open organizational culture

Job summary

Deloitte Central Europe is seeking an Accounts Receivable Associate in Poland. This role involves investigating and resolving customer deductions and disputes, focusing on maximizing revenue recovery. The perfect candidate will be highly analytical with exceptional communication skills, critical for liaising between clients and the company's internal departments.

The position offers a flexible hybrid model and opportunities for professional development, with extensive benefits including structured onboarding and a supportive culture.

Qualifications

• 0–2 years of experience in Finance Customer Service.
• Experience in Accounts Receivable, dispute or deduction management is an advantage.
• Strong analytical skills to investigate complex issues.

Responsibilities

• Dispute Investigation: Take ownership of customer deductions.
• Root Cause Analysis: Conduct research on disputes.
• Customer & Internal Communication: Communicate with stakeholders.

Skills

Finance Customer Service

Analytical and problem-solving skills

Verbal and written communication

ERP system experience (SAP, Oracle, NetSuite)

Microsoft Excel

English proficiency (B2)

Estonian proficiency (B1)

Job description

Description & Requirements

Who we are looking for

• 0–2 years of experience in Finance Customer Service; experience in Accounts Receivable, dispute or deduction management, or a related financial analysis role is considered an advantage.
• Good verbal and written communication skills, with the ability to clearly articulate complex issues and maintain professional correspondence with internal and external stakeholders.
• Strong analytical and problem-solving skills, including the ability to investigate complex issues and conduct detailed root cause analysis.
• Hands‑on experience with a major ERP system (e.g., SAP, Oracle, NetSuite) is preferred, along with advanced proficiency in Microsoft Excel.
• Proficiency in English (B2) and Estonian (B1) is required to effectively support a global customer base.

Your future role

We are looking for a highly analytical Accounts Receivable Associate to join our finance team. This role focuses on investigating, validating, and resolving customer deductions and disputes to maximize revenue recovery and drive process improvements. The ideal candidate is a natural problem-solver who excels at root cause analysis and can communicate complex findings effectively. You will be a key liaison between our customers and internal departments, requiring exceptional verbal and written communication skills to negotiate resolutions and protect the company's financial assets.

Key Responsibilities

• Dispute Investigation: Take full ownership of an assigned portfolio of customer deductions, including short payments, pricing discrepancies, shipping errors, and compliance‑related fees.
• Root Cause Analysis: Conduct thorough research by gathering and analyzing data from various sources (e.g., ERP, portals, customer systems, proof of delivery) to determine the validity of each dispute.
• Customer & Internal Communication: Confidently communicate with customers and internal stakeholders (Sales, Customer Service, and B&C Process Teams) via phone and email to gather information, challenge invalid claims, and negotiate resolutions.
• Documentation Management: Meticulously compile and maintain all supporting documentation required to either approve a credit or deny and collect on an invalid deduction.
• Resolution & Recovery: Process approved credit memos accurately or work with the Collections team to pursue repayment for invalid claims.
• Trend Analysis & Reporting: Identify, track, and report on dispute trends to management, highlighting root causes and recommending preventative measures to reduce future deductions.
• Process Improvement: Actively participate in identifying and implementing process improvements to prevent recurring disputes and streamline the resolution workflow.

What we offer

Attractive benefits

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model -3 office days and 2 remote days per week;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well‑being and diversity & inclusion;

Selection process

• Please ensure that your resume is submitted in English as part of your application.