Senior Process Specialist - Revenue, Profitability & Process Improvement (f/m/x)

eSky Group; Katowice; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Remote work from Poland

Office in Katowice

Private medical care

Employee Assistance Program

Group life insurance

Company events

Job summary

eSky Group, a global travel-tech leader with brands such as eSky, eDestinos and Thomas Cook, seeks a data-driven pro to own Revenue Assurance and Margin Optimization. You will root-cause revenue leakage, recover lost funds from refunds and disputes, and craft pricing insights to maximize profitability of Flight + Hotel packages.

You will report across Finance, CX, Operations, Commercial, Product and IT, building dashboards and automating processes to scale solutions.

Qualifications

• Strong understanding of transaction economics, refunds, settlements, and revenue leakage.
• Advanced Excel and the ability to extract actionable insights from complex data.
• Curious, self-driven mindset for solving problems with minimal guidance.
• Proven ability to coordinate and influence cross-functional teams without direct authority.
• Fluent English and openness to using AI tools to optimize workflows.

Responsibilities

• Revenue Assurance & Margin Optimization: identify sources of revenue leakage and drive recovery initiatives.
• Backlog Management: maintain a structured backlog of revenue recovery opportunities.
• Process Auditing: review booking, billing, and pricing workflows to enforce compliance.
• Automation: partner with Product and Tech to reduce manual processes and scale solutions.
• Reporting & BI: track KPIs on recovered revenue and operational error rates for senior management.
• Cross-functional coordination: connect Finance, CX, Operations, Commercial, Product and IT to resolve leaks.

Skills

Transaction economics

Advanced Excel

Cross-functional coordination

Fluent English

AI tools adoption

BI tools experience

Tools

Excel

Tableau

Power BI

Job description

The passion for traveling is what unites the entire eSky Group (eSky, eDestinos, Thomas Cook). Our online travel agency was created by combining years of experience in the travel industry with a love for modern technology. We develop solutions that inspire people to explore the world and together, we turn these inspirations into experiences.

What will your journey with us look like?

• Revenue Assurance & Margin Optimization: Root-Cause Analysis & Recovery: Identify sources of revenue leakage, including flight/hotel refunds and disputes, and drive initiatives to recover lost funds. Margin Enhancement: Recommend price-padding strategies and pricing adjustments to maximize the profitability of Flight + Hotel packages. Backlog Management: Maintain and prioritize a structured backlog of revenue recovery opportunities.


• Process Optimization & Automation Process Auditing: Review booking, billing, and pricing workflows to catch errors, enforce compliance, and eliminate inefficiencies. Workstream Automation: Partner with Product and Tech teams to reduce manual processes, increase operational accuracy, and scale solutions.


• Reporting & Business Intelligence : KPI Tracking: Produce clear reports on recovered revenue, billing accuracy, and operational error rates. Executive Insights: Highlight emerging risks, operational trends, and growth opportunities to senior management.


• Cross-Functional Operations: Serve as the primary connective tissue between Finance, CX, Operations, Commercial, Product, and IT to resolve financial leaks and streamline company-wide practices.

What You'll Need To Succeed

• Strong understanding of transaction economics, refunds, settlements, and revenue leakage.


• Advanced Excel skills and the ability to extract actionable insights from complex data.


• Curious, self-driven mindset comfortable solving problems without a predefined playbook.


• Proven ability to coordinate and influence cross-functional teams without direct authority.


• Fluent English.


• Openness to using AI tools to optimize everyday workflows.


• Experience in travel, OTAs, or BI tools (Tableau, Power BI) is a plus.

Here's What Youget When You Travel With Us

• You can work remotely from Poland. Our office is located in Katowice.


• A real opportunity to shape and grow an international brand.


• High level of ownership and autonomy.


• Time for learn. You can dedicate 2 hours per week to your own development.


• Co-financing for English language lessons during working hours.


• Private medical care with Luxmed.


• Employee Assistance Program - thanks to which you can benefit from free legal, psychological, or financial advice.


• Free parking spots if you decide to work from our office in Katowice.


• Option to join group life insurance through our partnership with Warta.


• Company events: integration meetings, opportunities to share and gain knowledge.