Italian-Speaking Customer Support Agent

WW Talents; Warszawa; On-site; PLN 67,000 - 77,000; Full time

Benefits offered by this job

Paid training

Relocation package

Flight ticket within EU

Hotel accommodation

Real estate agency fee

Job summary

WW Talents seeks an Italian-Speaking Customer Support Representative to join an international team onsite in Athens, Greece. You will provide support via phone, email, and chat, respond to inquiries, and document interactions in CRM.

Training is fully paid and relocation support is provided to candidates relocating within the EU. The role requires fluent Italian (C1/C2) and English (B2+), with rotating shifts and a competitive compensation package including the 14-month salary structure and a

Qualifications

• Fluent Italian (C1/C2).
• English at least B2 for training and internal comms.
• Strong communication and interpersonal skills.
• Customer-focused and empathetic approach.
• Ability to work in a fast-paced, multicultural team.

Responsibilities

• Provide professional customer support in Italian via phone, email, and chat
• Respond to inquiries and resolve account-related issues
• Assist customers with platform, product, and service questions
• Troubleshoot issues and provide effective solutions
• Document customer interactions in CRM and internal systems
• Maintain high levels of customer satisfaction
• Follow quality and productivity standards

Skills

Fluent Italian

English B2+

Strong communication

Customer-focused

Problem solving

Job description

Build your international Customer Support career in Athens, Greece. A great opportunity that combines your career with the Mediterranean lifestyle.

Join an international team as anItalian-Speaking Customer Support Representativeand work onsite in Athens, Greece in a dynamic, international, and multicultural environment.

Whether you are already in Greece or considering relocating from another EU country, this opportunity offerspaid training, a competitive salary package, and full relocation support.

Position:Italian-Speaking Customer Support Representative
Location:Athens, Greece – Onsite
Schedule:5 days per week, 8 hours/day with rotational shifts
Compensation:€1,100 gross/month x 14 salaries + Performance bonus upto15% + Fully paid training + Full relocation package (flight ticket within EU, airport pickup + hotel accommodation + real estate agency fee)

Your Responsibilities

As anItalian-Speaking Customer Support Representative, you will:

• Provide professional customer support in Italian via phone, email, and chat
• Respond to customer inquiries and resolve account-related issues
• Assist customers with platform, product, and service-related questions
• Troubleshoot issues and provide effective solutions
• Handle customer requests efficiently while maintaining a high level of customer satisfaction
• Accurately document customer interactions in CRM and internal systems
• Follow established quality and productivity standards
• Help customers understand the platform and available features

What We're Looking For

• Fluent Italian – C1/C2 level
• English B2+for training and internal communication
• Strong communication and interpersonal skills
• Customer-focused and empathetic approach
• Strong problem-solving and troubleshooting skills
• Ability to handle customer inquiries professionally and efficiently
• Good attention to detail and accurate data entry
• Flexible and comfortable working rotating shifts
• Ability to work effectively in a fast-paced, international, multicultural team
• No previous experience required – full paid training is provided