German-Speaking Customer & Sales Agent

WW Talents; Kraków; On-site; PLN 67,000 - 91,000; Full time

Benefits offered by this job

Relocation package

Sales bonus up to €900 per quarter

Productivity bonus up to €240

Transportation bonus up to €100/month

Comprehensive paid training

Job summary

WW Talents in Athens, Greece, seeks a German-speaking Customer Support & Sales Agent to handle inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, and account management.

The role requires German C1 and English B2, plus prior experience in customer service or sales. Relocation support and a performance-based bonus structure are offered. On-site, full-time position with rotating shifts.

Qualifications

• German language at level C1 or native proficiency.
• English at level B2 for training and internal communication.
• Experience in customer service, support, or sales is advantageous.
• Strong verbal and written communication skills.

Responsibilities

• Provide high-quality German-speaking customer support via inbound calls and email.
• Deliver technical support and troubleshoot issues related to mobile, internet, TV, billing, and accounts.
• Identify customer needs and recommend suitable products and services; perform cross-selling and upselling.

Skills

German (C1)

English (B2)

Customer service

Communication skills

Problem solving

PC skills

Job description

Are you a German-speaking professional looking for an international career in customer service, technical support, and sales? Do you enjoy helping customers, solving technical issues, and identifying opportunities to deliver the right solutions?

Location: Athens, Greece
Work Model: On-site
Employment Type: Full-time
Language: German (C1) + English (B2)
Salary: €1,300 gross/14*month+bonuses+full relocation package

Join an international team in Athens, Greece, and work for a leading telecommunications company supporting customers with mobile, internet, and TV services.

Your Role

As a German-speaking Customer Support & Sales Agent, you will handle customer inquiries via inbound calls and email, providing support for mobile, internet, TV, billing, account management, and technical issues.

Your Responsibilities

• Provide high-quality German-speaking customer support via inbound calls and email
• Deliver technical support and troubleshoot issues related to mobile services, internet, TV, network connectivity, data roaming, PIN/PUK, and other technical matters
• Assist customers with billing questions, account activation, and account management
• Identify customer needs and recommend suitable products and services
• Perform cross-selling and upselling activities
• Support contract renewals and customer retention efforts
• Handle cancellation-related inquiries and contribute to maintaining customer loyalty
• Accurately document customer interactions, cases, and solutions
• Deliver an excellent customer experience while meeting quality and performance targets

What We Are Looking For

• Fluent or native-level German with at least C1 proficiency
• English proficiency at B2 level for training and internal communication
• Previous experience in customer service, customer support, technical support, call center, contact center, telecommunications, or sales is highly advantageous
• Excellent verbal communication and interpersonal skills
• Strong customer orientation and problem-solving abilities
• Good PC skills and confidence using digital tools
• Familiarity with mobile devices and telecommunications services
• Comfortable working in a target-driven and performance-oriented environment
• Ability to identify sales opportunities and contribute to cross-selling, upselling, and customer retention
• Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position.

What We Offer

• €1,300 gross monthly salary per 14 months
• Sales bonus of up to €900 gross per quarter, based on KPI achievement
• Productivity bonus of up to €240, based on target achievement
• Transportation bonus of up to €100 per month, proportional to on-site working days after training
• Initial 8-month contract with possibility for extension
• Comprehensive paid training: 2 weeks for Customer Care and 1–2 weeks for Sales
• International and dynamic working environment

Relocation Package

We offer relocation support to help you settle into your new life in Athens, including:

• Flight ticket to Greece
• Airport pick-up upon arrival
• Two weeks of hotel accommodation
• Real estate agency fee coverage to assist with finding long-term accommodation

Working Hours

• Monday to Friday, with occasional weekend shifts
• Rotating shifts between 08:00 and 00:00

Why Athens?

Athens offers an excellent opportunity to combine an international career with life in one of Europe's most vibrant and historic cities. Join a multicultural working environment while developing your professional experience in customer service, technical support, sales, and telecommunications.