Customer Operations Representative OTI with ITALIAN

Alcon; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Private medical care

Group insurance

Lunch card

Transportation allowance

Pension plan

Multisport/cultural card

Alcon products for you and your family

Job summary

Alcon in Warsaw is seeking a Customer Operations Representative OTI with Italian to manage orders from entry to invoicing, coordinate with production and distribution, and ensure accurate billing and timely credits when needed.

The role requires fluent English and Italian, SAP or Salesforce experience, and strong Excel skills in a corporate shared service setting. Hybrid work in Warsaw with an international team and a comprehensive benefits package.

Qualifications

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferably).
• English + fluent Italian.
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Salesforce, Excel skills.

Responsibilities

• Handle standard and high-value customer orders ensuring compliance with terms and pricing.
• Liaise between customers and internal teams for order-related matters.
• Ensure timely and accurate invoicing by correct order entry.
• Oversee complex returns, credits and regulatory compliance.
• Analyze and resolve customer issues promptly and act as escalation point for billing, delivery, and returns.
• Manage customer complaints to maintain loyalty.

Skills

English

Italian

Communication

Tools

SAP

Salesforce

Excel

Job description

Customer Operations Representative OTI with ITALIAN

In this role, a typical day will include: Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures. Act as a liaison between customers and internal teams (production, distribution) for order-related matters Ensure timely and accurate invoicing for all customers by accurate order entry practices Oversee complex return cases, including high-value credits and regulatory compliance. Analyze and resolve customer issues promptly, ensuring effective communication and resolution Act as escalation point for disputes related to billing, delivery, and returns. Manage customer complaints and dissatisfaction proactively to maintain loyalty.

WHAT YOU’LL BRING TO ALCON:

• Professional experience in Customer Operations (Order to Invoice/Order to Cash preferably).
• English + fluent ITALIAN
• Experience in corporate environment, preferably in Shared Service or GBS.
• Knowledge of SAP or Sales Force, Excel skills.

What we can offer you:

• Truly international environment and daily interactions with colleagues from all over the world
• Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
• Attractive compensation package (including bonus scheme) + language allowance

Employment contract, full‑time position

Hybrid work possibilities (3/2/weekly)

Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw

Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.