IT Supporter - Poland

Global Wind Service (UK) Ltd; Szczecin; Ibrido; PLN 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Private healthcare

Life insurance

Pre-paid cards

Descrizione del lavoro

Global Wind Service (UK) Ltd is seeking an IT Supporter to be based in Szczecin, Poland. You will handle all IT support aspects for staff, focusing on MS platforms, Intune, AD/Azure and Office 365, with a strong emphasis on user education and security awareness.

You will work in a hybrid setup, supporting users across global units while coordinating with IT partners. The role requires fluent English, a relevant IT background, and a patient, solution-driven mindset.

Competenze

• Minimum 2 years of IT support experience in a similar role.
• Experience with Active Directory/Azure AD and Intune.
• Knowledge of Office 365 Admin, SharePoint and related tools.
• Clear, patient, and effective communication across levels.

Mansioni

• Provide 1st and 2nd level IT support for end users.
• Manage requests in Zendesk ticketing system.
• Administer devices using Microsoft Intune.
• Handle onboarding, offboarding and access permissions.
• Oversee software license administration.
• Maintain IT equipment inventory and tracking.
• Coordinate equipment procurement with IT partners.
• Prepare user guides and educate users on IT platforms.
• Respond to security incidents with users.
• Ensure smooth operation of IT platforms for all staff.

Conoscenze

2+ years IT support

Fluent English

Communication at all levels

Formazione

Education in IT field

Strumenti

Zendesk

Active Directory / Azure AD

MS Intune

Office 365 Admin

SharePoint

Descrizione del lavoro

We are looking for an IT Supporter to be based in our office in Szczecin (Poland). You will be responsible for all aspects of IT support for everyone employed by Global Wind Service. We are seeking a candidate who is solution-oriented, patient, self-motivating and with the ability to multitask.

The candidate will have a key stake in enabling users to work effectively across our IT Platforms and will be highly involved in the administration and support of our Microsoft platform and products.

Responsibilities

• 1st and 2nd level support for ITrelated issues and requests

• Managing requests and problems in Zendesk ticketing system

• Device management in Microsoft Intune

• Administration of IT user onboarding, offboarding and access permissions

• Various software license administration

• Maintenance, assignment and tracking of IT equipment (Laptops, mobile phones etc.)

• Recycling of IT equipment / handling of equipment orders

• Preparation of user guides / assistance with education of users

• Follow up on security incidents with end users

• Coordination of equipment purchases with our IT partners

• Relevant IT background, preferably with education in that fieldand proven experience of minimum 2 years in a similar position

• Experience with management of Active Directory / MS Azure AD, MS Intune

• Knowledge of Office 365 Administration, Office 365 package and SharePoint

• Structured, flexible, systematic, cooperative and communicative at all levels

• Open-minded with patience and respect for other cultures and high standards for own work as well

• Able to communicate and share knowledge about IT in a language which all of the users understand

• Fluent English spoken and written

• Valid driving license

What we offer

• Full time employment contract (3 months of trial period, afterwards an unlimited contract)

• Private healthcare, life insurance and pre-paid cards after 3 trial months

• Supportive colleagues from different units all around the world

• Hybrid work model and flexibility in your daily tasks

• A dynamic, inclusive and informal work culture