IT Support Specialist with Italian

Reply; Katowice; Hybrid; PLN 56,000 - 100,000; Full time

Benefits offered by this job

Salary 5,000–9,000 PLN gross/month

Motivizer Benefits Platform with 550PL

Language Courses

Regular training opportunities

Networking events & company parties

Job summary

Reply is seeking a customer-focused IT support professional in Katowice, Poland. The role covers 2nd line support for Automotive and Quality applications, plus 1st line support for logistics processes using JIRA and TFS. You will manage client communications end-to-end in a hybrid work setup.

The ideal candidate holds a CS degree, speaks English and Polish fluently, and has experience with ticket management. Italian (B1) is a plus; willingness to work shifts/on-call is required.

Qualifications

• Bachelor/Master’s degree in computer science or comparable studies.
• Good knowledge of English and Polish.
• Good knowledge of Italian (B1).
• Availability to work in shifts and on-call.
• Experience in ticket management is required.
• Knowledge of PL/SQL is a plus.

Responsibilities

• Provide 2nd line support for Automotive & Quality applications, including workaround, resolution, analysis and escalation for complex tickets.
• Provide 1st line support for advanced logistics processes using ticketing tools like JIRA and Team Foundation Server.
• Manage end-to-end communication with the client.

Skills

Ticket management

English language

Polish language

Italian language B1

Shifts & on-call

Education

Bachelor/Master in CS

Tools

JIRA

Team Foundation Server

Job description

Responsibilities

• Provide 2nd line support for Automotive & Quality applications installed in our customers’ plants, including workaround, resolution, analysis and escalation for more complex tickets


• Provide 1st line support, supporting advanced logistics processes through utilization of ticketing tools like JIRA and Team Foundation Server


• Managing the end to end communication with the client

Benefits

• Salary range for Employment Contract: 5 000 - 9 000 PLN gross/month.


• Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.


• Language Courses – you have access to the platform where you can practice your language skills.


• Regular and systematic further training opportunities - internal and external ones. We support your development.


• Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.

Qualifications

• Bachelor/Master’s degree, preferably in computer science or comparable studies.


• Good knowledge of Italian language (B1).


• Good knowledge of English and Polish language.


• Availability to work in shifts and on-call.


• Minimum experience in ticket management is required.


• Knowledge of PL/SQL will be a valuable plus.


• Availability to work in a hybrid mode or remotely with at least 1 visit in the office per week.

Develop yourself and the digital future – at Reply!

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.