IT Support Specialist — Office IT, Onboarding & User Help

Sii Poland

Lubień Kujawski

On-site

PLN 78,000 - 123,000

Full time

14 days+

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Benefits offered by this job

Great Place to Work

Centre of internal trainings

Profit sharing

Medical care

Regular integration events and trips

MySii app

Solid financial situation

Contracts with the biggest brands

Job summary

Sii Poland is seeking an IT Support Specialist to join our team in Lubień Kujawski. You will maintain workstations and mobile devices, resolve technical issues, and ensure smooth IT operations in an office setting.

You will collaborate with users to provide effective support and solutions, handling onboarding for new hires and coordinating IT-related tasks across the facility. Fluency in Polish and English is required, with experience in AD and Windows highly valued.

Qualifications

Minimum 2 years of experience in IT support or related roles.
Strong knowledge of Active Directory and Microsoft Windows.
Good understanding of computer hardware structure and basic configuration elements.
Experience in configuring MS Outlook, Teams, and the functionalities of MS Word and MS Excel.
Knowledge of configuring and maintaining LAN/WAN and Wi-Fi networks.
Excellent interpersonal skills, including communicativeness and openness.
Advanced level of Polish and English.

Responsibilities

Resolve technical issues reported by users related to software, hardware, and networks for desktops, laptops, and servers.
Prepare computer equipment and manage inventory of IT assets.
Ensure that SLAs are met and incident/requests are updated in the ticketing system.
Coordinate deliveries and orders for the office.
Maintain office infrastructure, including conference rooms, printers, and server rooms.
Conduct IT onboarding processes for new employees.