IT support Associate, OpsTech Solutions

Amazon Inc.; gmina Dobromierz; Presencial; PLN 60.000 - 90.000; Jornada completa

Descripción de la vacante

Amazon Fulfillment Poland sp. z o.o. is hiring an IT Support Engineer to maintain and improve IT infrastructure at the distribution center. You will report to the IT Manager and work with business teams, remote support, and other IT professionals to deliver reliable services.

The role focuses on quick incident resolution, proactive monitoring, and ensuring KPIs and SLAs are met. You will handle 1st and 2nd line requests through our ticketing system and strive for world-class service.

Formación

• Experience providing 1st and 2nd line IT support to business users.
• Strong customer service mindset with ticket-based issue resolution.
• Familiarity with IT infrastructure concepts and incident response.

Responsabilidades

• Provide 1st and 2nd level IT support via ticketing system.
• Diagnose, troubleshoot, and resolve hardware, software and network issues.
• Collaborate with cross-functional teams to ensure service quality and uptime.

Conocimientos

IT support

Ticketing system

Customer service

IT infrastructure

Herramientas

Ticketing system

Descripción del empleo

Job ID: 10505506 | Amazon Fulfillment Poland sp. z o.o.

At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun.
This is your chance to make history.
As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the 'face of IT' to the Business and you will thrive in providing world class service to our customers.
You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work?

• Day 1 opportunity - You will be joining a team that is responsible to what happens after the customer clicks "buy".
• Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

Key job responsibilities

You will provide 1st and 2nd level support (via a ticketing system) to ensure that all IT equipment and infrastructure runs at optimal performance and that all key performance indicators (KPIs) and service level agreements (SLAs) are met at your distribution center and at any remote centers that you and your team support.

• Handling user requests, including 1st and 2nd level ticket support