IT Support Engineer

Exclusive Networks Poland SA; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Exclusive Networks Poland SA is seeking an experienced IT Support Engineer to join our global cybersecurity go-to-market team in Kraków. You will drive the transition to unified, simplified solutions across regions and support modern technologies for users in local and global offices.

The role requires hands-on ITSM operation, strong knowledge of Windows and macOS, ADDS/ADFS/DNS/DHCP, and Fortinet networks.

Qualifications

• Degree in IT or equivalent professional experience.
• Minimum three years of experience in IT support.
• Strong working knowledge of Windows and Macintosh operating systems.
• Understanding of Windows server roles (ADDS, ADFS, DNS, DHCP) and networked workstations (LAN, WAN, WLAN).
• Basic understanding of network design for multi‑office environments.
• Experience with wireless networks and troubleshooting wireless issues.
• Knowledge of firewalls and switches (Fortinet) is an advantage.
• Experience in process automation and/or AI is beneficial.
• Excellent organisational skills and a high level of attention to detail.
• Proactive team player, keen to share ideas and use initiative.
• Excellent written and verbal Polish and English language skills.

Responsibilities

• Drive the transition from individual services to unified and simplified solutions across all regions, converting to a modern workplace environment.
• Support modern technologies for all users across local and global offices.
• Assess and improve the services offered to business units in line with regional requirements and global scale.
• Support the day‑to‑day operation of all technology or telecommunication devices (hardware, software, network, internet, and phone) within the IT Service Management system (asset, incident, problem, and change management).
• Assist with troubleshooting, maintenance, and expansion of the network infrastructure (Layer2–Layer7) principally on Fortinet systems.
• Continuously evaluate current configurations and implement improvements where needed.
• Ensure accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front‑line service delivery, constantly seeking ways to improve customer experience and satisfaction.

Skills

Polish language proficiency

English language proficiency

Attention to detail

Organizational skills

Education

Degree in IT or equivalent

Tools

Windows OS

macOS

Active Directory (ADDS)

ADFS

DNS

DHCP

Fortinet

Networking (LAN/WAN/WLAN)

Job description

Introduction

Exclusive Networks is a global cybersecurity go‑to‑market specialist providing partners and end customers with a wide range of services and product portfolios from more than 45 countries, serving over 170 countries worldwide. The company focuses on managed security, specialist technical accreditation and training, and rapidly evolving technologies.

Responsibilities

• Drive the transition from individual services to unified and simplified solutions across all regions, converting to a modern workplace environment.
• Support modern technologies for all users across local and global offices.
• Assess and improve the services offered to business units in line with regional requirements and global scale.
• Support the day‑to‑day operation of all technology or telecommunication devices (hardware, software, network, internet, and phone) within the IT Service Management system (asset, incident, problem, and change management).
• Assist with troubleshooting, maintenance, and expansion of the network infrastructure (Layer2–Layer7) principally on Fortinet systems.
• Continuously evaluate current configurations and implement improvements where needed.
• Ensure accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs).
• Actively promote excellent customer service for all front‑line service delivery, constantly seeking ways to improve customer experience and satisfaction.

Qualifications

• Degree in a relevant IT field or equivalent professional experience.
• Minimum three years of experience in IT support.
• Strong working knowledge of Windows and Macintosh operating systems.
• Understanding of Windows server roles (ADDS, ADFS, DNS, DHCP) and networked workstations (LAN, WAN, WLAN).
• Basic understanding of network design for multi‑office environments.
• Experience with wireless networks and troubleshooting wireless issues.
• Knowledge of firewalls and switches (Fortinet) is an advantage.
• Experience in process automation and/or AI is beneficial.
• Excellent organisational skills and a high level of attention to detail.
• Proactive team player, keen to share ideas and use initiative.
• Excellent written and verbal Polish and English language skills.

Equal Opportunity Employer Statement

Exclusive Networks is a proud Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences. Employment decisions are made solely on the basis of qualifications, merit, and business need. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.