Associate IT Support Specialist

GFT Technologies Poland; Kraków; On-site; PLN 52,000 - 82,000; Full time

Benefits offered by this job

Medical package

Sport membership

Lunch subsidy

Life insurance

Job summary

GFT Technologies Poland is seeking an Associate IT Support Specialist to provide day‑to‑day technical assistance to employees in Kraków. You will help install, configure, and maintain computers, software, and peripherals, while troubleshooting issues and delivering remote support to global users.

You will work with corporate systems and endpoint management tools such as Microsoft Entra ID and Intune, contributing to onboarding, training, and high‑quality IT services.

Qualifications

• Experience in IT support or helpdesk environments.
• Strong knowledge of Windows 10/11 and Microsoft 365 apps.
• Excellent written and spoken English; great communication.
• Able to work well in a team and handle high‑pressure situations.

Responsibilities

• Provide day‑to‑day technical support for end users on hardware, software, and peripherals.
• Install, configure, and maintain computers and business applications.
• Diagnose and resolve basic IT issues in a timely manner.
• Deliver remote support to global users.
• Manage corporate systems like Microsoft Entra ID, Intune, antivirus, and MDM tools.
• Maintain IT equipment per standards and procedures.
• Assist onboarding and setup for new employees.
• Train users on effective use of hardware and software.
• Collaborate with internal IT teams to ensure high‑quality support.

Skills

Windows 10/11

Microsoft 365 apps

English (written & spoken)

Communication skills

Teamwork

Under pressure work

Prior IT support experience

Tools

Microsoft Entra ID

Intune

MDM solutions

Azure

Jamf

Job description

As an Associate IT Support Specialist, you will provide day-to-day technical support to employees, helping them with the installation, configuration, and maintenance of computers, peripheral devices, and software. You will support users remotely, troubleshoot technical issues, and gradually take part in training employees on company technologies and tools. You will also work with corporate systems and endpoint management solutions used across the organization.

• Provide technical support for end users regarding hardware, software, and peripheral devices
• Install, configure, and maintain computers and business applications
• Diagnose and resolve basic IT issues in a timely manner
• Deliver remote technical support to global users
• Support the operation of company systems such as Microsoft Entra ID, Intune, antivirus, and MDM solutions
• Maintain IT equipment according to established standards and procedures
• Assist in onboarding and technical setup for new employees
• Train users on the effective use of company hardware and software
• Collaborate with internal IT teams to ensure high-quality support services
• Knowledge of Windows 10 and Windows 11
• Knowledge of Microsoft 365 applications
• User-focused mindset and willingness to provide technical support
• Ability to prioritize tasks effectively
• Very good communication skills
• Teamwork and collaboration skills
• Good English language skills, both written and spoken
• Ability to work under pressure
• Previous experience in a similar IT Support role

Nice to have

• Knowledge of macOS and Jamf
• Knowledge of mobile devices and operating systems including Android and iOS
• Ability to replace consumables and hardware components in IT equipment
• Basic knowledge of Azure and Intune

We offer

• Working in a highly experienced and dedicated team
• Benefit package tailored to your needs (medical, sport, lunch subsidy, life insurance, etc.)