Customer Support Advisor (with Hungarian)

Capgemini; Kraków; Hybrid; PLN 78,000 - 108,000; Full time

Benefits offered by this job

Private medical care

Hybrid working model

Training tracks and certifications

Job summary

Capgemini is seeking a Customer Support Advisor with Hungarian to deliver outstanding customer experiences in Kraków. You will handle interactions, resolve issues, and build strong relationships, using your communication, problem-solving and technical skills while adapting to changing priorities.

Responsibilities include excellent service delivery, clear communication in Hungarian and English when required, issue resolution, and de-escalation.

Qualifications

• C1-level fluency in Hungarian.
• Minimum 1 year of experience in an international contact centre.
• Strong communication, listening and comprehension skills.
• Excellent customer service and de-escalation abilities.
• Ability to work independently in a fast-changing environment.

Responsibilities

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly with customers in Hungarian and English as needed.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using technical knowledge.
• Build and maintain strong customer relationships for a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.

Skills

Customer service

Communication

Hungarian (C1)

Problem solving

Troubleshooting

Multitasking

Prioritization

Independence

Adaptability

Excel

MS Office

Listening skills

Education

University degree

Tools

Excel

Microsoft Office

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Customer Support Advisor with Hungarian, you will deliver an outstanding customer experience by handling customer interactions, resolving issues effectively, and building strong relationships. Using your communication, problem-solving, and technical skills, you will support customers with professionalism and empathy while adapting to changing priorities and ensuring high-quality service delivery.

Your tasks

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Hungarian and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.

Your profile

• You have C1-level fluency in Hungarian.
• You have at least 1 year of experience in an international contact centre environment.
• You demonstrate strong communication, listening, and comprehension skills, both written and verbal.
• You have excellent customer service skills and can effectively manage and de-escalate customer frustration.
• You possess strong problem-solving skills and can work independently and objectively.
• You are dedicated to delivering a high-quality customer experience and building lasting customer relationships.
• You can manage multiple tasks simultaneously while effectively prioritizing requests and concerns.
• You have good technical knowledge and troubleshooting skills, are proficient in Excel and Microsoft Office tools, hold a university degree, and can adapt effectively to a fast-changing environment.

What You'll Love About Working Here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com