IT Specialist

Lundbeck; Kraków; On-site; PLN 82,000 - 112,000; Full time

Benefits offered by this job

Flexible working arrangements

Cafeteria program

Private healthcare and life insurance

Employee capital plans (retirement)

Job summary

Lundbeck Krakow is seeking an IT Service Desk Specialist to provide essential IT support to Lundbeck employees and external consultants worldwide. The role involves handling IT service requests and incidents and participating in IT projects.

The Global IT Service Desk operates 24/5 with a rotating three-shift system (morning, afternoon, night). This is a multinational team in Krakow, offering growth and collaboration with international colleagues.

Qualifications

• Minimum of 1 year experience in end-user support within an international Service Desk.
• Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems.
• C1 level English.
• Analytical and problem-solving abilities; ability to thrive in a multinational team.
• Eagerness to learn and work under pressure.

Skills

End-user support

IT Service Desk

English proficiency

Tools

Windows 10

Active Directory

SharePoint

Office 365

ITSM Systems

Job description

Your new role – why is this a great opportunity?

Are you enthusiastic about IT and looking to make a difference in a global environment? At Lundbeck, we are seeking an IT Service Desk Specialist to join our dynamic team in Krakow.

If it sounds like you, why don’t you join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game?

In this position, you will be an integral part of the Global IT Service Desk team and provide essential IT support to Lundbeck employees and external consultants worldwide. You will handle reported IT service requests and incidents, ensuring the swift restoration of normal service with minimal disruption to our business operations. You will also participate in different IT projects.

The Global IT Service Desk operates 24/5 from Monday to Friday, and the position requires working in a rotating three-shift system, including morning, afternoon, and night shifts.

Your future team

Lundbeck GBS Krakow is a part of corporate functions and a strategic part of Lundbeck, global pharmaceutical company specialized in brain diseases.

As an IT Specialist, you will join our multicultural Team of IT Supporters located in Krakow and provide the IT support to Lundbeck globally. This is a unique chance to become part of a dedicated Team, develop your IT skills and collaborate with international colleagues and stakeholders worldwide.

You will have the opportunity to participate in various IT projects, enhancing your skills and collaborating with international colleagues. Our energizing workplace fosters innovation and creativity, ensuring you grow both personally and professionally.

What You Bring To The Team

• Professional Experience: Minimum of 1 years, particularly in end‑user support within an international Service Desk.
• Technical Skills: Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems.
• Language Proficiency: C1 level in English
• Soft Skills: Advanced analytical and problem‑solving abilities, a positive attitude, and the capacity to thrive in a multinational team.
• You are known for your technical understanding and your eagerness to learn.
• You work efficiently under pressure and maintain a positive demeanor even in challenging situations.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarding careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well‑being.

Annual base salary range: 81 500 - 112 090PLN gross.

At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.

Highlights of selected benefits

• Flexible working arrangements (flexible weekly and daily schedules)
• Cafeteria program
• Unique recognition system
• Holiday bonus for when you’re out of the office
• Comfortable and modern office with top‑notch equipment and well‑equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn More About Life At Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram.

#EveryBrainInTheGame

We need every brain in the game – and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion.

This job ad is intended for individuals seeking a career opportunity with Lundbeck. We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation.