IT Specialist (6-Month Fixed-Term Position)

Merck & Co.; Kraków; On-site; PLN 82,000 - 112,000; Full time

Benefits offered by this job

Flexible schedules

Cafeteria program

Recognition program

Holiday bonus

Private healthcare

Life insurance

Employee capital plans

Job summary

Lundbeck GBS Krakow is seeking an IT Specialist for a 6-month fixed-term position to join the Global IT Service Desk. You will provide endpoint support to employees and external consultants, handle requests and incidents, and participate in IT projects across a multinational environment.

The role operates the Global IT Service Desk 24/5 with rotating morning, afternoon, and night shifts. The successful candidate will join a multicultural team and gain exposure to international stakeholders while

Qualifications

• Minimum of 1 year experience in end-user support within an international Service Desk.
• Good knowledge of Windows 10, Active Directory, SharePoint and Office 365.
• Experience with ITSM processes and tools is a plus.

Responsibilities

• Provide IT end-user support to Lundbeck employees and external consultants worldwide.
• Handle reported IT service requests and incidents, restoring normal service swiftly.
• Participate in IT projects and work within a 24/5 Service Desk with rotating shifts.

Skills

Windows 10

Active Directory

SharePoint

Office 365

ITSM systems

English (C1)

Analytical thinking

Teamwork

Tools

None

Job description

IT Specialist (6-Month Fixed-Term Position )

Are you enthusiastic about IT and looking to make a difference in a global environment? At Lundbeck, we are seeking an IT Service Desk Specialist to join our dynamic team in Krakow.

If it sounds like you, why don't you join Lundbeck in Krakow, a certified Great Place to Work in, and get your brain in the game?

Your new role - why is this a great opportunity?

In this position, you will be an integral part of the Global IT Service Desk team and provide essential IT support to Lundbeck employees and external consultants worldwide. You will handle reported IT service requests and incidents, ensuring the swift restoration of normal service with minimal disruption to our business operations. You will also participate in different IT projects.

The Global IT Service Desk operates 24/5 from Monday to Friday, and the position requires working in a rotating three-shift system, including morning, afternoon, and night shifts.

This role is offered on a temporary basis for 6 months.

Depending on business needs and future vacancies, the successful candidate may be considered for other opportunities within IT Service Desk following the assignment. Any such opportunity is subject to availability and is not guaranteed.

Your future team

Lundbeck GBS Krakow is a part of corporate functions and a strategic part of Lundbeck, global pharmaceutical company specialized in brain diseases.

As an IT Specialist, you will join our multicultural Team of IT Supporters located in Krakow and provide the IT support to Lundbeck globally. This is a unique chance to become part of a dedicated Team, develop your IT skills and collaborate with international colleagues and stakeholders worldwide.

You will have the opportunity to participate in various IT projects, enhancing your skills and collaborating with international colleagues. Our energizing workplace fosters innovation and creativity, ensuring you grow both personally and professionally.

What you bring to the team

• Professional Experience:Minimum of 1 years, particularly in end-user support within an international Service Desk.
• Technical Skills:Proficient in Windows 10, Active Directory, SharePoint, Office 365, and ITSM Systems.
• Language Proficiency:C1 level in English
• Soft Skills:Advanced analytical and problem-solving abilities, a positive attitude, and the capacity to thrive in a multinational team.
• You are known foryourtechnical understandingand your eagerness to learn.
• You work efficiently under pressure and maintain apositive demeanoreven in challenging situations.

Our promise to you

Lundbeck offers an inspiring workplace and innovative culture, where our curiosity, accountability and adaptability enable us to transform lives. We want to go faster and further on addressing the big unmet needs of people living with brain disorders. We offer rewarded careers with a mix of exciting tasks and development opportunities that are balanced with initiatives focused on your well-being.

Annual base salary range:81 500 - 112 090PLN gross.

At Lundbeck, we are committed to fair and transparent pay. Please note that the final base salary within the stated range will be based on relevant qualifications, skills, competencies, and level of proficiency as well as internal pay equity.

Highlights of selected benefits

• Flexible working arrangements (flexible weekly and daily schedules)
• Cafeteria program
• Unique recognition system
• Holiday bonus for when you're out of the office
• Comfortable and modern office with top-notch equipment and well-equipped relax rooms
• Robust integration and event framework
• Private healthcare and life insurance
• Employee capital plans (retirement saving system)

Learn more about life at Lundbeck GBS Krakow

See who we are and how we work: check our pages on Facebook and Instagram .

About Lundbeck GBS Krakow

We need every brain in the game - and that includes all brains and the different perspectives we all bring to the table. At Lundbeck, we embrace the uniqueness of each employee, and we are committed to building a workforce that is as diverse as the people we serve. Read more about our commitment at www.lundbeck.com/global/about-us/our-commitment/diversity-and-inclusion .

#EveryBrainInTheGame

This job ad is intended for individuals seeking a career opportunity with Lundbeck.

We engage with recruitment and search firms where needed on the basis of a written agreement, and we do not accept unsolicited requests of any kind. If you work as a recruitment consultant, you are kindly instructed to refrain from contacting Lundbeck or the hiring manager directly with suggested candidates. If you violate this policy, you do so at your own risk and for your own account, and Lundbeck will not assume any liability nor pay any associated fees resulting from such violation .

About Lundbeck

At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us.

Through cutting edge science and strong partnerships, we develop and market some of the world's leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.

The brain health challenge is real. Our commitment is real. Our impact is real.

About Lundbeck

At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us.

Through cutting edge science and strong partnerships, we develop and market some of the world's leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.

The brain health challenge is real. Our commitment is real. Our impact is real.