IT Service Management Intern — Global Operations

Philip Morris International; Kraków; On-site; PLN 46,838 - 63,369; Part time

Benefits offered by this job

Multisport card subsidy

Internal training platforms

Language learning platform

Global collaboration with teams

Flexible working hours

Job summary

Philip Morris International in Kraków invites students or recent graduates to a paid IT Operations internship. The role requires 30+ hours per week and supports the IT Operation SMO Team in day-to-day service operations and lifecycle activities.

You will help prepare runbooks, analyze incidents and KPIs, and assist with onboarding and reporting. The program includes internal training platforms, language learning, and flexible study-friendly hours.

Qualifications

• University students or graduates up to 1 year after graduation in IT-related fields.
• Candidates available for 30+ hours per week.
• Strong Excel skills; knowledge of Power BI and JIRA is an advantage.
• Proficient written and spoken English.
• Basic knowledge of data analysis, reporting, and software testing.

Responsibilities

• Support Service Managers in day-to-day service operations and lifecycle activities (incident, problem, audit, resilience, governance).
• Prepare and maintain service documentation (runbooks, escalation matrices, knowledge articles).
• Analyze incidents, service performance, and KPI adherence to identify risks and improvements.
• Assist with application onboarding, migrations, decommissioning, and operational reporting.

Skills

Power BI

JIRA

Microsoft Excel

English communication

Education

Bachelor's or Master's degree up to 1 year after graduation

Tools

Power BI

JIRA

Job description

Philip Morris International in Kraków invites students or recent graduates to a paid IT Operations internship. The role requires 30+ hours per week and supports the IT Operation SMO Team in day-to-day service operations and lifecycle activities.

You will help prepare runbooks, analyze incidents and KPIs, and assist with onboarding and reporting. The program includes internal training platforms, language learning, and flexible study-friendly hours.