IT Service Desk Engineer I — Hybrid & AI-Assisted

Capital; Warszawa; Hybrid; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Competitive Salary

Work-Life Harmony

Generous Time Off

Employee Referral Program

Health & Pension Benefits

Workation (remote work)

Volunteer Days

Job summary

Capital seeks an attentive IT Service Desk specialist to provide frontline support for Windows/macOS, Google Workspace, and business applications. You will triage incidents, guide users with clear communication, and document issues for continual improvement.

The role covers device lifecycle management, access provisioning, and incident escalation where needed. Join a fast-growing trading platform delivering award-winning technology.

Qualifications

• Experience in a Service Desk or first-line IT support role.
• Familiarity with troubleshooting hardware, OS (Windows/macOS) and common business apps.
• Exposure to Google Workspace administration and at least one MDM platform.

Responsibilities

• Log, triage and resolve first-line IT requests and incidents within SLAs.
• Troubleshoot hardware, OS, network and app issues using checklists and runbooks.
• Manage device lifecycle including staging, enrolment and deployment of laptops and mobile devices.
• Perform access administration in Okta and Google Workspace following least-privilege.
• Maintain hardware records in IT asset inventory and manage tickets in Jira Service Desk.
• Use AI-assisted tools to speed up diagnosis while verifying outputs.
• Communicate clearly with users and document recurring issues for improvements.
• Support onboarding and offboarding activities with proper account and device provisioning.

Skills

Service desk experience

Troubleshooting

Communication

Organisational skills

Problem-solving

Teamwork

Tools

Jira Service Desk

Confluence

Okta

Google Workspace

MDM platform (ManageEngine, Jamf, Intune, Kandji)

Job description

Capital seeks an attentive IT Service Desk specialist to provide frontline support for Windows/macOS, Google Workspace, and business applications. You will triage incidents, guide users with clear communication, and document issues for continual improvement.

The role covers device lifecycle management, access provisioning, and incident escalation where needed. Join a fast-growing trading platform delivering award-winning technology.