IT Project Lead — Multi-Project Delivery & Support

Eleks; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

ELEKS is seeking an IT Project Manager for the Support team in Kraków to drive multiple projects, coordinate resources, and maintain budget and schedule. You will communicate with clients, manage scope, and mentor team members while delivering reliable service enhancements.

Responsibilities include planning, tracking budgets, risk management, and ensuring high-quality project deliverables in a fast-paced environment. Advanced English and strong organizational skills are essential.

Qualifications

• 1+ year of experience in IT project management.
• Experience in support environments and/or ITIL is a strong advantage.
• Understanding of IT system and project life-cycles in general.
• Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management and IT Service Management.
• Understanding of project financial area – profitability, revenue, margins, bill rates, and resources utilization.
• Understanding of offshore and remote teams management.
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel.
• Strong planning, organization, and decision-making skills.
• Ability to multitask, prioritize, and work under pressure.
• Excellent communication and stakeholder management skills.
• Advanced English.

Responsibilities

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits.
• Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates.
• Understand and communicate client business needs to project team.
• Negotiate, define, communicate and manage the scope of the project.
• Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements.
• Forecast, track and manage budgets, ensure timely invoicing.
• Define, communicate, implement and monitor quality standards on all project deliverables.
• Manage day-to-day operational aspects of the service operations.
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables.
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Identify, analyze, prioritize, mitigate and communicate project risks.
• Identify project resources necessary and partner with other company managers to acquire resources.
• Build and nurture an effective and collaborative project team. Promote effective individual and team performance.
• Mentor team members and support their professional growth.

Skills

IT project management

ITIL framework

Waterfall/Agile PM

Stakeholder management

Advanced English

JIRA Service Management

MS Project

MS Excel

Budget awareness

Multitasking

Tools

JIRA Service Management

MS Project

MS Excel

Job description

ELEKS is seeking an IT Project Manager for the Support team in Kraków to drive multiple projects, coordinate resources, and maintain budget and schedule. You will communicate with clients, manage scope, and mentor team members while delivering reliable service enhancements.

Responsibilities include planning, tracking budgets, risk management, and ensuring high-quality project deliverables in a fast-paced environment. Advanced English and strong organizational skills are essential.