IT Operational Support

Griffith Foods; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

Griffith Foods in Łódź is seeking an IT Operational Support professional to provide reactive and proactive 1st and 2nd level assistance for employees using various IT business solutions. The role emphasizes clear communication, strong analytical and problem-solving skills, and collaboration with the IT Team and other departments across Europe.

The successful candidate will assist in deploying, monitoring, and maintaining IT equipment and software, contribute to cost-effective technology

Qualifications

• Proven communication, analytical and problem-solving skills.
• Experience with core Microsoft Office stack.
• Some operational networking knowledge.
• Familiarity with Enterprise services, Azure, and AAD.

Responsibilities

• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software.
• Provide Operational Support solutions – process and systems – and ensure data accuracy.
• Provide training and awareness where agreed by Team Leader and Senior Management
• Approve the purchase of equipment and supplies in order to meet operational requirements
• Practice asset management for IT hardware, software, and equipment
• Support the management and execution of operations-related projects and project portfolios
• Assist in the provision of end-user services, including help desk and technical support services
• Assist where appropriate with the alignment of IT and OT technology platforms
• Manage expectations of multiple business stakeholders, ensuring effective communication related to service delivery
• Proactive IT Planning and Execution, developing maintenance schedules
• Provide support across Europe ensuring collaboration with IT Team

Skills

Microsoft Office

Communication

Analytical thinking

Problem-solving

Networking

Azure

AAD

Enterprise services

Job description

IT Operational Support provides reactive and proactive IT 1st and 2nd level support to employees using different IT business solutions. In the modern world some users are based in the building due to the nature of their role but more frequently a mix of local and remote support.

The position demands proven communication, analytical and problem-solving skills to help identify, record, communicate and resolve IT incidents and make the appropriate recommendations in order to prevent re-occurrence wherever possible. Obviously, users have varying levels of specialism and technical capabilities which demands patience and support staff to be adaptable.

The role also works closely with other members of the IT Team and other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions and improvements. This will also involve providing support with project and change activities with agreed programs of work. The scope of technical services continues to change and with that the requirement for Operational Support to continue to adapt remains present.

Roles & Responsibilities:

• Support the deployment, monitoring, maintenance, development, upgrade, and operation of IT equipment and software. Either with own knowledge and capability or leveraging colleagues in Global technology.
• Provide Operational Support solutions – process and systems – and ensure data accuracy. Either with own knowledge and capability or leveraging colleagues in Global technology.
• Provide training and awareness where agreed by Team Leader and Senior Management
• Approve the purchase of equipment and supplies in order to meet operational requirements
• Practice asset management for IT hardware, software, and equipment including communal hardware and equipment, personal hardware and equipment, including desktops, laptops, printers, audio visual equipment collaboration tools, and digital data management and application software
• Support the management and execution of operations-related projects and project portfolios
• Assist in the provision of end-user services, including help desk and technical support services
• Assist where appropriate with the alignment of IT and OT technology platforms
• Manage expectations of multiple business stakeholders, ensuring that effective communication occurs related to service delivery and build strong and collaborative relationships with the IT Team across Europe
• Proactive IT Planning and Execution, developing maintenance schedules for equipment, conducting feasibility testing and implementing policies and procedures amongst other initiatives.

Knowledge:

• High level of experience with the core Microsoft office stack of products.
• Some operational networking knowledge.
• Competence with Enterprise services, Azure, AAD.