IT Infrastructure & Onsite Support — ITIL Pro

D-ploy; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Birthday Voucher 180 PLN

Extra vacation day every two years

Glasses reimbursement 300 PLN every 2y

Work-Anniversary Voucher 5/10/15y

Wedding/Baby-born Voucher

Recognition Award and Appreciation

Job summary

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. We are seeking an IT Support professional to maintain workstation integrity, be the main point of contact for employees with computer issues, and support service delivery aligned with the company roadmap.

The role requires strong IT knowledge, English and Polish fluency, and a proactive, customer-focused approach.

Qualifications

• Fluency in English and Polish (spoken and written).
• Criminal record extract not older than three months (as required).
• Willingness to travel when required.
• Experience in IT service desk, desktop support or 2nd line support.

Responsibilities

• Maintain the integrity of all computer workstations and software.
• Serve as the main contact for employees with IT issues.
• Monitor, control and support service delivery; ensure procedures are followed.
• Coordinate resource planning, recruitment and onboarding of IT staff.
• Identify and mitigate IT risks; advise Head of IT.
• Coordinate client communication and business development activities.
• Align IT services with business roadmap and client strategy.
• Provide on-site support and PC/network equipment deployments.
• Remote access (VPN) implementation and support.
• Escalate to help/service desk and 2nd level on-site support.
• Provide local application support and enhancements.

Skills

Fluency in English and Polish

IT knowledge

Excellent communication

Willingness to travel

Multitasking and problem solving

Tools

Exchange

Active Directory

Job description

D-ploy is an IT and Engineering Solutions company with operations across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, UK, and the USA. We are seeking an IT Support professional to maintain workstation integrity, be the main point of contact for employees with computer issues, and support service delivery aligned with the company roadmap.

The role requires strong IT knowledge, English and Polish fluency, and a proactive, customer-focused approach.