IT Field Support Responsible

Amaris Consulting; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Amaris Consulting is seeking an IT Field Support professional in Poland to handle on-site technical assistance for end users, including VIP support. The role covers PC/Laptop setup, OS and software installs, printer management, and basic network checks. You will maintain asset records and assist in CMDB updates.

The ideal candidate has 2–4 years in IT Field Support, strong Windows knowledge, AD/DNS/DHCP, and customer-focused problem-solving skills, with a hands-on approach to hardware refreshes.

Qualifications

• Bachelor's or Associate's degree in IT or related field.
• 2–4 years of experience in IT Field Support or similar roles.
• Solid knowledge of Windows operating systems.
• Hands-on experience with Active Directory, DNS, DHCP, and TCP/IP.
• Proficiency in Microsoft Office applications.

Responsibilities

• Install and configure PCs and laptops for end users.
• Perform OS and software installations.
• Support user onboarding processes.
• Carry out hardware replacement and refresh activities.
• Provide on-site technical assistance to end users, including VIP support.
• Update and maintain the CMDB and asset records.
• Conduct periodic inventory counts and labeling of equipment.
• Install, configure, and maintain printers; support tablets and mobile devices.

Skills

Windows OS

Active Directory

DNS/DHCP

TCP/IP

Office

Printers

Networking basics

Customer focus

Problem solving

Education

Bachelor's or Associate's IT

Job description

Job description

Key Responsibilities

• Install and configure PCs and laptops for end users
• Perform operating system and software installations
• Support user onboarding processes
• Carry out hardware replacement and refresh activities
• Provide on-site technical assistance to end users, including VIP support

• Update and maintain the CMDB (Configuration Management Database)
• Manage asset records and lifecycle documentation
• Conduct periodic inventory counts
• Perform equipment labeling and tagging activities

• Install, configure, and maintain printers
• Provide support for tablets and mobile devices
• Support barcode reader devices
• Perform checks on network cabinets
• Conduct periodic reviews and controls of server rooms

• Diagnose and resolve hardware failures
• Perform network connectivity checks and troubleshooting
• Manage Windows updates and patches
• Conduct antivirus checks and maintenance

Requirements

• Bachelor\'s degree or Associate\'s degree (university or vocational school graduate)
• Minimum 2–4 years of experience in IT Field Support
• Solid knowledge of Windows Operating Systems
• Hands-on experience with Active Directory, DNS, DHCP, and TCP/IP
• Proficiency in Microsoft Office applications
• Experience with printer management and hardware/driver administration
• Basic networking knowledge
• Strong problem-solving skills and a customer-oriented mindset

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We\u2019re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here\'s what our recruitment process looks like:

Brief Call: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate\'s shoes to ensure they have the best possible experience.

We look forward to meeting you!