IT Application Manager

Engenious; Kraków; Hybrid; PLN 269,000 - 307,000; Full time

Benefits offered by this job

Private Medical Care - INTER Polska

Co-funded Multisport Card

Possible training or certification/sub

Possible training or certification

Job summary

Engenious is seeking an IT Application Manager in Kraków to support operation, maintenance, and continuous improvement of business applications in the Legal & Integrity area. You will help ensure stability, security, and alignment with business needs, handling incidents, changes, user support, and enhancement initiatives.

You will coordinate with owners, users, and technical teams, monitor performance, and ensure security and governance.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent practical experience).
• 1-3 years of experience in IT support, application support, business systems, or a similar role.
• Basic understanding of enterprise applications and IT infrastructure.
• Familiarity with IT Service Management (ITSM) processes.
• Experience with ticketing systems such as ServiceNow, or similar platforms.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Ability to work independently and as part of a team.
• Good command of written and spoken English.
• Familiarity with cloud technologies (Microsoft Azure, AWS, or similar). (preferred)
• Basic knowledge of system integrations and APIs. (preferred)
• Customer and service-oriented mindset.
• Attention to detail and strong organizational skills.
• Proactive approach to issue resolution.
• Ability to prioritize and manage multiple tasks.
• Continuous learning attitude.
• Strong collaboration and teamwork skill

Responsibilities

• Support IT service management processes, including Incident, Problem, Change, and Request Management.
• Coordinate with business owners, users, technical teams, and external vendors to troubleshoot issues.
• Maintain business relationship with the L&I function stakeholders.
• Support the day-to-day operation of business-critical applications.
• Ensuring the application quality by quality assurance best practices.
• Contribute to continuous improvement initiatives and digital transformation projects.
• Provide user training and support when required.
• Ensure compliance with security, governance, and company policies.
• Monitor application performance, availability, and service quality.
• Analyze and resolve application incidents and service requests.
• Assist in managing application releases, upgrades, and configuration changes.
• Maintain application documentation, procedures, and knowledge base articles.
• Participate in testing activities for new functionalities and system enhancements.

Skills

ITSM understanding

ServiceNow

Analytical thinking

Stakeholder management

Communication

Independent worker

English proficiency

Cloud basics

API & integrations basics

Education

Bachelor's degree in IT/CS/BI

Tools

ServiceNow

Job description

We are looking for an IT Application Manager to support the operation, maintenance, and continuous improvement of business applications in Legal & Integrity Area. Scope of work include: ensuring that assigned applications are stable, secure, and aligned with business needs. It involves participation in incident resolution, change management, user support, and application enhancement initiatives.

Responsibilities

• Support IT service management processes, including Incident, Problem, Change, and Request Management.
• Coordinate with business owners, users, technical teams, and external vendors to troubleshoot issues.
• Maintain business relationship with the L&I function stakeholders.
• Support the day-to-day operation of business-critical applications.
• Ensuring the application quality by quality assurance best practices.
• Contribute to continuous improvement initiatives and digital transformation projects.
• Provide user training and support when required.
• Ensure compliance with security, governance, and company policies.
• Monitor application performance, availability, and service quality.
• Analyze and resolve application incidents and service requests.
• Assist in managing application releases, upgrades, and configuration changes.
• Maintain application documentation, procedures, and knowledge base articles.
• Participate in testing activities for new functionalities and system enhancements.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or a related field (or equivalent practical experience).
• 1-3 years of experience in IT support, application support, business systems, or a similar role.
• Basic understanding of enterprise applications and IT infrastructure.
• Familiarity with IT Service Management (ITSM) processes.
• Experience with ticketing systems such as ServiceNow, or similar platforms.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management abilities.
• Ability to work independently and as part of a team.
• Good command of written and spoken English.
• Familiarity with cloud technologies (Microsoft Azure, AWS, or similar). (preferred)
• Basic knowledge of system integrations and APIs. (preferred)
• Customer and service-oriented mindset.
• Attention to detail and strong organizational skills.
• Proactive approach to issue resolution.
• Ability to prioritize and manage multiple tasks.
• Continuous learning attitude.
• Strong collaboration and teamwork skill

What can you expect

• Team of passionate people who love what they do.
• Opportunity to learn and grow.
• Private Medical Care - INTER Polska.
• Co-funded Multisport Card.
• Possible training or certification subsidies.
• Rate: 140-160 PLN net/h.