International Client Services Specialist

Euroclear; Polska; Hybrid; PLN 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Hybrid/remote work options

Global team

Job summary

Euroclear Krakow is looking for a proactive Customer Service professional to support financial institutions worldwide. In the Transaction Processing Client Service team you will handle day-to-day enquiries and ensure smooth cash and securities exchanges in the secondary markets.

You will work across channels, resolve issues with operations and specialists, and help maintain high service quality in a fast-paced international environment, with a hybrid model combining office and remote work.

Qualifications

• Experience in client service or customer support role.
• Strong client-focused mindset and relationship-building.
• Good problem-solving skills with ownership of tasks.
• Organized and reliable, able to prioritize tasks.
• Collaborative and willing to learn in a fast-paced international environment.
• Professional working proficiency in English.
• Resilience to stress and ability to meet deadlines in a fast-changing environment.
• Experience in financial services is welcome but not essential.

Responsibilities

• Manage enquiries across different communication channels and provide clear information about our services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas that improve service quality and client experience.

Skills

Client service experience

Client-focused

Problem solving

Time management

Collaboration

English proficiency

Stress resilience

Financial services experience

Job description

Euroclear Krakow is looking for a proactive Customer Service professional to support financial institutions worldwide. In the Transaction Processing Client Service team you will handle day-to-day enquiries and ensure smooth cash and securities exchanges in the secondary markets.

You will work across channels, resolve issues with operations and specialists, and help maintain high service quality in a fast-paced international environment, with a hybrid model combining office and remote work.