Global Client Service Specialist

Euroclear; Polska; Hybrid; PLN 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid working model

Private medical care

Company-sponsored life insurance

Employee Assistance Programme

MyBenefit budget

MultiSport card

Cinema tickets

Weekend trips

Training opportunities

Job summary

Euroclear Kraków is expanding its Client Service team to deliver trusted service to financial institutions worldwide. You will manage relationships with international clients, coordinate day-to-day service activities and work with operations to resolve issues.

We value candidates with experience in client service or coordination, strong communication, and a client-focused mindset. Proficiency in English and another language is welcome in our international environment.

Qualifications

• Experience in client service, customer support, financial services, operations, or stakeholder coordination.
• Client-focused mindset and relationship-building.
• Strong communication skills with diverse stakeholders.
• Good problem-solving skills and ownership of tasks.
• Organised and reliable with ability to manage competing priorities.

Responsibilities

• Build strong relationships with international clients and provide responsive, high-quality support.
• Coordinate daily client activities and ensure timely, accurate follow-up.
• Manage enquiries across different communication channels and provide clear information on services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Monitor ongoing activity and proactively identify potential risks or service issues.
• Ensure clients remain informed and supported throughout the resolution process.
• Share client feedback and contribute ideas that improve service quality and client experience.

Skills

Client service

Customer support

Financial services

Operations

Stakeholder coordination

Job description

Euroclear Kraków is expanding its Client Service team to deliver trusted service to financial institutions worldwide. You will manage relationships with international clients, coordinate day-to-day service activities and work with operations to resolve issues.

We value candidates with experience in client service or coordination, strong communication, and a client-focused mindset. Proficiency in English and another language is welcome in our international environment.