Global Client Services Specialist (Hybrid)

Euroclear; Kraków; Hybrid; PLN 60.000 - 90.000; Vollzeit

Zusammenfassung

Euroclear Krakow team is seeking a customer service professional to assist financial institutions with day-to-day enquiries, ensuring smooth cash and securities exchanges on secondary markets. You will handle multi-channel inquiries, work with operations and specialist teams, maintain clear client communication, and contribute ideas to improve service quality.

We value client focus, problem-solving, organization, and a collaborative attitude in a fast-paced international environment; English

Qualifikationen

• Experience in a client service or customer support role.
• Good command of English and ability to communicate clearly.
• Strong problem-solving skills and ownership of tasks.

Aufgaben

• Manage enquiries across different communication channels and provide clear information about services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas to improve service quality and client experience.

Kenntnisse

Client service experience

English proficiency

Problem solving

Organized / reliable

Collaborative / adaptable

Stress resilience

Jobbeschreibung

Euroclear Krakow team is seeking a customer service professional to assist financial institutions with day-to-day enquiries, ensuring smooth cash and securities exchanges on secondary markets. You will handle multi-channel inquiries, work with operations and specialist teams, maintain clear client communication, and contribute ideas to improve service quality.

We value client focus, problem-solving, organization, and a collaborative attitude in a fast-paced international environment; English