EB Client Services Agent

Euroclear; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Euroclear Krakow team is seeking a customer service professional to assist financial institutions with day-to-day enquiries, ensuring smooth cash and securities exchanges on secondary markets. You will handle multi-channel inquiries, work with operations and specialist teams, maintain clear client communication, and contribute ideas to improve service quality.

We value client focus, problem-solving, organization, and a collaborative attitude in a fast-paced international environment; English

Qualifications

• Experience in a client service or customer support role.
• Good command of English and ability to communicate clearly.
• Strong problem-solving skills and ownership of tasks.

Responsibilities

• Manage enquiries across different communication channels and provide clear information about services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas to improve service quality and client experience.

Skills

Client service experience

English proficiency

Problem solving

Organized / reliable

Collaborative / adaptable

Stress resilience

Job description

Job Description

Join our Krakow team and help us to deliver a trusted service to financial institutions around the world.

As a part of our Transaction Processing Client Service team, you will be responsible for assisting our clients on their day-to-day enquiries, supporting a smooth and timely exchange of cash and securities on the secondary markets.

We are looking for someone who already has experience in a customer-facing or service-oriented type of role and is ready to take the next step in an international financial environment.

• Manage enquiries across different communication channels and provide clear information about our services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas that improve service quality and client experience.

Job Description

Join our Krakow team and help us to deliver a trusted service to financial institutions around the world.

As a part of our Transaction Processing Client Service team, you will be responsible for assisting our clients on their day-to-day enquiries, supporting a smooth and timely exchange of cash and securities on the secondary markets.

We are looking for someone who already has experience in a customer-facing or service-oriented type of role and is ready to take the next step in an international financial environment.

Role

• Manage enquiries across different communication channels and provide clear information about our services and processes.
• Resolve client issues by working closely with operations and specialist teams.
• Ensure clients remain informed and supported through the resolution process.
• Share client feedback and contribute ideas that improve service quality and client experience.

What you bring

• Experience on client service or customer support type of role.
• A client-focused mindset and genuine interest in building professional relationships.
• Good problem-solving skills and the ability to take ownership of tasks and follow them through completion.
• An organized and reliable approach, with the capacity to prioritize tasks.
• A collaborative attitude and willingness to learn in a fast-paced international environment.
• Professional working proficiency in English language.
• Resistance to stress and ability to deal with deadlines in a fast-changing environment.
• Experience in financial services is welcome, but not essential.

About Us

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system.

What We Offer

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries.
• Practice your talents in a highly professional international environment.
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

Ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office 8 days a month and also benefit from remote working.

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process. Our values guide how we work together and shape our future: Our mission and values - Euroclear