INTERNAL Service Delivery Manager

Vector Synergy; Poznań; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Remote or Hybrid work model

Private health care (Lux Med) fully by

Co-financing for MultiSport sportsCard

Opportunity to travel

Group life insurance

Training budget of 1000 PLN every 6m

Weekly massages at the office

English lessons

Sports events and integrations

Job summary

Vector Synergy in Poznań is seeking a Service Delivery Manager to lead efficient consultancy delivery and strong client relationships across the public and private sectors. You will manage service performance, drive future demand, and negotiate contracts while coordinating on-site visits, primarily in Belgium.

Fluency in English and 2–3 years IT service delivery experience are essential; travel readiness is expected.

Qualifications

• 2–3 years experience in IT Service Delivery or Account Management.
• Fluency in English essential for client engagement.
• Willingness to travel for regular on-site visits, mainly in Belgium.
• Public sector or governmental experience is a plus.

Responsibilities

• Service Delivery Management to ensure efficient, cost-effective consultancy delivery, meeting/exceeding client expectations.
• Develop and maintain strong client relationships through on-site visits and proactive listening.
• Support recruitment by understanding project specifics to match talent.
• Analyze client and internal processes to identify improvement opportunities.
• Monitor KPIs, deadlines, and procedures; provide detailed management reports.
• Negotiate contracts and expand the service portfolio to drive revenue growth.

Skills

Fluency in English

Willingness to Travel

Self-Motivation and Resilience

Organizational Skills

Public Sector Experience

Job description

Vector Synergy is a NATO Prime IT Partner with 14+ years of experience, specialising in cyber defence and IT services. We are trusted by organisations such as NCIA (NATO Communications and Information Agency), the EU (Europol, European Space Agency), as well as companies in defence, critical infrastructure, and BFSI industries.

All of our highly skilled experts possess a personal security clearance, allowing them to work on secret and top-secret classified IT projects. Close to 200 of our tech professionals are currently involved in projects with classified and sensitive information, while over 1000 ready-to-go talents stand ready to support your projects.

Regardless of the kind of IT expertise you require, Vector Synergy can deliver innovative, scalable solutions, and act as a one-stop destination for all your tech needs. As the central hub for a network of specialised consultants, we're the best choice for organisations striving for excellence.

We are currently searching for

Service Delivery Manager

Skills And Attributes For Success

• Experience in IT Service Delivery or Account Management: With 2-3 years of relevant experience, you will bring a solid understanding of service delivery dynamics and client relationship management, particularly within the IT sector
• Fluency in English: Exceptional communication skills in English are essential, enabling you to effectively engage with clients and consultants alike
• Willingness to Travel: You should be prepared to conduct regular on-site visits, primarily in Belgium, to maintain and strengthen client relationships
• Public Sector Experience: Experience working with public sector or governmental clients is a valuable asset, as it will help you navigate the unique challenges and requirements of this market
• Innovative Problem-Solving: A strong desire to explore and implement innovative methods to reach clients and address challenges is key to your success in this role
• Self-Motivation and Resilience: The role demands a high level of self-motivation, persistence, and the ability to maintain composure under pressure. A positive outlook and goal-oriented mindset are essential attributes
• Exceptional Organizational Skills: Your ability to organize and manage multiple tasks simultaneously will be crucial in ensuring service delivery meets the highest standards

Description Of The Role

• Service Delivery Management: Ensuring the efficient and cost-effective delivery of consultancy services, meeting and exceeding client expectations. This includes taking full accountability for service performance and driving future demand by delivering outstanding results
• Client Relationship Management: Developing and maintaining strong, long-term relationships with clients and consultants by conducting regular on-site visits, actively listening to their needs, and addressing any issues promptly. Your ability to identify client needs and provide tailored solutions will be crucial
• Project Understanding and Support: Gaining a deep understanding of ongoing projects to better support the recruitment process of consultants. Your insight into the specifics of each project will be instrumental in matching the right talent to client needs
• Process Analysis and Optimization: Analyzing both client and internal processes to identify areas for improvement. You will create and implement strategies that enhance service delivery, ensuring efficiency and client satisfaction
• Performance Monitoring and Reporting: Regularly monitoring your performance against KPIs, deadlines, and procedures, ensuring adherence to the highest standards. You will also be responsible for providing detailed reports to company management, outlining performance, feedback, and areas for improvement
• Contract Negotiation and Service Portfolio Development: Gathering feedback from clients and conduct performance reviews to understand their evolving needs. Leverage this information to negotiate contracts and expand the portfolio of services provided, contributing directly to the company's revenue growth

Our Offer

• Fully employment contract or B2B contract
• Remote or Hybrid work model
• Private health care (Lux Med) fully paid by the company
• Co-financing for MultiSport sports card
• Opportunity to travel
• Opportunity to take advantage of group life insurance
• Training budget of 1000 PLN every 6 months (training budget never expires)
• Opportunity to develop and improve your skills
• Weekly massages at the office
• English lessons
• Sports events and integrations