Senior Administrator – Support & Operations (Database Administration)

HCLTech; Województwo mazowieckie; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Life insurance

Private medical care

MultiSport Card

Subsidy for glasses

Subsidy to language courses

Christmas and holiday bonuses

Clear career path in a growing company

Job summary

HCLTech is seeking a Senior Administrator for Support & Operations to ensure operational excellence and robust security across diverse database environments. The role emphasizes advanced technical support, root cause analysis, and proactive incident management to optimize performance and customer satisfaction.

The position involves leading HA/DR deployments, migrations, capacity planning, and mentoring junior analysts in a global, multicultural team environment, with emphasis on security and

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience in advanced technical support and incident management.
• Strong ITIL-based support operations experience.

Responsibilities

• Provide advanced technical support for Oracle, PostgreSQL, MSSQL, and MySQL databases.
• Collaborate with cross-functional teams to resolve high-priority tickets within SLAs.
• Update the knowledge base and train new analysts.
• Mentor junior analysts in troubleshooting and incident resolution.
• Drive high availability (HA) and disaster recovery (DR) deployments across DB environments.
• Lead database migration, optimization, consolidation, and capacity planning.
• Continuously review database performance and security posture.

Skills

Database administration

Incident management

Root cause analysis

Troubleshooting

ITIL

Team mentoring

Education

Bachelor’s degree in Computer Science/Information Technology

Tools

Oracle

MySQL

PostgreSQL

MSSQL

PowerShell

Python

Job description

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B

As a Senior Administrator for Support & Operations, you will play a pivotal role in ensuring operational excellence and robust security across diverse database environments. Your expertise in advanced technical support, root cause analysis, and proactive incident management will be instrumental in optimizing database performance, elevating customer satisfaction, and reinforcing HCLTech’s reputation as an industry innovator.

Detailed Responsibilities

• Deliver advanced technical support for complex incidents related to Oracle, PostgreSQL, MSSQL, and MySQL database environments, performing thorough root cause analysis and implementing effective solutions in line with quality standards and regulatory requirements.
• Collaborate with cross-functional support teams to resolve high-priority tickets within defined SLAs, ensuring seamless operations and a fortified security posture.
• Lead efforts in updating the knowledge base and maintaining comprehensive documentation to enhance operational efficiency and support the onboarding and training of new analysts.
• Coach and mentor junior analysts, fostering skill development in troubleshooting, incident resolution, and best practices in support operations.
• Drive positive customer experiences by achieving First Call Resolution targets, minimizing case reopens, and proactively addressing potential security threats.
• Oversee and execute high-availability (HA) and disaster recovery (DR) deployments across MSSQL, MySQL, Oracle, and PostgreSQL environments.
• Lead database migration, optimization, consolidation, and capacity management initiatives to ensure scalability, efficiency, and reliability.
• Continuously review and enhance database performance management strategies to support business continuity and future growth.

Skill Requirements

• In-depth expertise in the administration of MSSQL, MySQL, Oracle, and PostgreSQL databases.
• Demonstrated proficiency in troubleshooting complex technical issues and delivering effective, sustainable solutions.
• Advanced analytical skills for conducting detailed root cause analysis and driving problem resolution.
• Strong familiarity with incident management processes, ITIL best practices, and support operations in enterprise environments.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).

Other Requirements (Optional)

• Experience with cloud-based database solutions and migrations (AWS, Azure, Google Cloud) is a plus.
• Exposure to automation tools or scripting for database management (e.g., PowerShell, Python, Bash).
• Strong communication and interpersonal skills, with the ability to work effectively in a global, multicultural team environment.
• Life insurance
• Private medical care
• MultiSport Card
• Subsidy for glasses
• Subsidy to language courses
• Christmas and holiday bonuses
• Clear career path in a growing multinational organization