Incident Manager- MAN Project m/f/d

Qarbon IT; Katowice; Remote; PLN 134,000 - 223,000; Full time

Job summary

Qarbon IT is seeking an Incident Manager to join a MAN project in the Automotive industry. The position is fully remote, with possible business trips to Munich, Germany, and is offered on a B2B contract.

The role requires documenting experience on MAN projects, knowledge of MAN vehicle architecture, and strong incident management skills. English proficiency is at least B2/C1, and teamwork across international teams is essential.

Qualifications

• Has documented experience working on MAN projects – mandatory requirement.
• Has knowledge of MAN vehicle architecture.
• Has experience in incident and error management, preferably in the Automotive or Software industry.
• Has knowledge of service campaign processes.
• Has a minimum B2/C1 level of English.

Responsibilities

• Managing error reports and incidents within the MAN project.
• Coordinating service campaigns.
• Supervising the rollout of new features.
• Working closely with the technical team in Munich and the field team in Starachowice to escape and resolve critical issues.
• Coordinating communication between technical teams and supporting the efficient resolution of reported incidents.

Job description

Qarbon IT is a dynamic team of technology enthusiasts. We create advanced, tailor‑made digital solutions that reach clients all over the world. We currently have over 50 specialists on board, including Data Scientists, Java Developers, JS Developers, and Mobile App Developers. Our mission is to engage the best professionals in projects that not only inspire but also provide opportunities to grow and work with the latest technologies.

Sounds good? Great, because we are currently looking for anIncident Managerto join aMAN project in the Automotive industryfor our client!

How do we work?

Through a B2B contract.
Fully remote, with the possibility of business trips to Munich, Germany.

Your responsibilities will include:

Managing error reports and incidents within the MAN project.

Coordinating service campaigns.

Supervising the rollout of new features.

Working closely with the technical team in Munich and the field team in Starachowice to escape and resolve critical issues.

Coordinating communication between technical teams and supporting the efficient resolution of reported incidents.

We are looking for someone who:

Hasdocumented experience working on MAN projects – mandatory requirement.

Has knowledge of MAN vehicle architecture.

Has experience in incident and error management, preferably in the Automotive or Software industry.

Has knowledge of service campaign processes.

Has a minimumB2/C1 level of English.

Is well‑organized, communicative, and able to coordinate activities across different teams.

Can effectively manage priorities and respond to critical issues in a dynamic project environment.

Nice to have:

Knowledge of German.

Basic knowledge of the vehicle software flashing process.

Basic ability to read electrical schematics.

Previous experience working with international technical teams.