iGaming Account Manager — Client Growth & Support

SOFTSWISS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, workshops, and conferences

Job summary

SOFTSWISS is seeking a Middle Account Manager to work with casino operator clients using the Game Aggregator. You will nurture relationships, support day-to-day needs, and help clients maximize value from the platform.

You will coordinate with Product, Tech Support, and partnerships to ensure smooth delivery, reference market trends, and drive client satisfaction and growth across international teams.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or a similar client-facing role.
• Strong written and spoken English at B2+ level.
• Experience building and maintaining strong relationships with clients.
• Ability to analyse data and turn findings into practical recommendations.
• Strong problem-solving and collaboration with international, cross-functional teams.

Responsibilities

• Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests.
• Build strong, long-term client relationships by understanding their needs and providing timely support.
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients.
• Monitor account and product performance, analyse data, and highlight opportunities for improvement.
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently.
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients.

Skills

Account management

Customer success

Client relationships

Data analysis

English communication

Problem solving

Cross-functional collaboration

Russian language

Job description

SOFTSWISS is seeking a Middle Account Manager to work with casino operator clients using the Game Aggregator. You will nurture relationships, support day-to-day needs, and help clients maximize value from the platform.

You will coordinate with Product, Tech Support, and partnerships to ensure smooth delivery, reference market trends, and drive client satisfaction and growth across international teams.