Account Manager - Middle

SOFTSWISS; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, workshops, and conferences

Job summary

SOFTSWISS is seeking a Middle Account Manager to work with casino operator clients using the Game Aggregator. You will nurture relationships, support day-to-day needs, and help clients maximize value from the platform.

You will coordinate with Product, Tech Support, and partnerships to ensure smooth delivery, reference market trends, and drive client satisfaction and growth across international teams.

Qualifications

• 2+ years of experience in Account Management, Customer Success, or a similar client-facing role.
• Strong written and spoken English at B2+ level.
• Experience building and maintaining strong relationships with clients.
• Ability to analyse data and turn findings into practical recommendations.
• Strong problem-solving and collaboration with international, cross-functional teams.

Responsibilities

• Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests.
• Build strong, long-term client relationships by understanding their needs and providing timely support.
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients.
• Monitor account and product performance, analyse data, and highlight opportunities for improvement.
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently.
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients.

Skills

Account management

Customer success

Client relationships

Data analysis

English communication

Problem solving

Cross-functional collaboration

Russian language

Job description

Overview:

SOFTSWISS is looking for a Middle Account Manager to join our team and work with clients using the SOFTSWISS Game Aggregator.

The Game Aggregator is a fast and cost-effective solution that helps casino operators integrate and manage gaming content easily. In this role, you’ll build strong client relationships, support their day-to-day needs, and help them get the most value from our product.

About Product:

Game Aggregator:

The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.

Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You'll solve complex technical challenges and help power one of the industry's leading aggregation platforms.

Purpose of the role:

You’ll support and develop relationships with casino operator clients, helping them achieve their goals while ensuring a smooth and positive experience with the Game Aggregator. Your work will contribute to client satisfaction, account growth, and long-term partnerships.

Key responsibilities:

• Manage day-to-day communication with casino operator clients and act as a reliable point of contact for their requests
• Build strong, long-term client relationships by understanding their needs and providing timely support
• Identify opportunities to introduce relevant services, game content, and other solutions to existing clients
• Monitor account and product performance, analyse data, and highlight opportunities for improvement
• Coordinate with Product, Technical Support, and other internal teams to resolve client issues and requirements efficiently
• Stay informed about iGaming market trends and competitor activity to provide relevant insights to clients

Required Experience:

• 2+ years of experience in Account Management, Customer Success, or a similar client-facing role
• Strong written and spoken English at B2+ level
• Experience building and maintaining strong relationships with clients
• Ability to analyse data and turn findings into practical recommendations
• Strong problem-solving skills and the ability to handle client issues efficiently
• Confident communication and collaboration with international, cross-functional teams

Nice to have:

• Written and spoken Russian
• Experience in the iGaming industry or working with B2B digital products

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events