Strategic Client Growth Manager

SOFTSWISS; Suchy Las; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Comprehensive Mental Health Program

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops, and/or

Job summary

SOFTSWISS is seeking an experienced Business Account Manager to build and sustain long-term relationships with online casino operators. You will understand client operations, develop strategic plans, and work with internal teams to deliver tailored solutions that drive growth and satisfaction.

The role emphasizes proactive client engagement, issue resolution, and collaboration with the casino platform team to forecast milestones and business metrics.

Qualifications

• Experience with managing client relationships and driving growth.
• Strong communication and negotiation skills.
• Understanding of IT industry processes and client operations.
• 2+ years in account management or customer success roles.
• Proven ability to build long-term client relationships and strategic plans.

Responsibilities

• Establish and nurture strong long-term relationships with clients and key people on client’s side
• Understand client business specifics and how it operates
• In collaboration with the team and client’s key people identify potential issues and propose solutions
• Create client development plan and strategy
• Be responsible for client satisfaction and growth in collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key project metrics

Skills

English B2

Russian B2

Communication skills

IT industry knowledge

2+ years account management

Client relationships

Job description

SOFTSWISS is seeking an experienced Business Account Manager to build and sustain long-term relationships with online casino operators. You will understand client operations, develop strategic plans, and work with internal teams to deliver tailored solutions that drive growth and satisfaction.

The role emphasizes proactive client engagement, issue resolution, and collaboration with the casino platform team to forecast milestones and business metrics.