Strategic Client Partner - Casino Platform Accounts

Softswiss; Poland; Remote; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Free English lessons (online)

Local language courses

Paid time off

Maternity leave support

Referral program rewards

Upskilling, internal workshops

Job summary

SOFTSWISS is seeking a Business Account Manager to establish and maintain strong, long-term relationships with clients in the online casino sector. You will understand client operations and collaborate with internal teams to deliver tailored solutions that support growth and regulatory compliance.

The role calls for proactive stakeholder management, strategic planning, and effective problem-solving to ensure client satisfaction and successful project delivery.

Qualifications

• 2+ years in account management and/or customer success management.
• Strong communication, negotiation and team collaboration skills.
• Russian language level B2.

Responsibilities

• Establish and nurture strong long-term relationships with clients and key people on client’s side
• Understand client business specifics and how it operates
• Identify potential issues and propose solutions to client business problems
• Create client’s development plan and strategy
• Be responsible for client satisfaction and growth in collaboration with casino platform team
• Resolve ongoing issues and problems
• Forecast and track key project metrics

Skills

Russian B2

Job description

SOFTSWISS is seeking a Business Account Manager to establish and maintain strong, long-term relationships with clients in the online casino sector. You will understand client operations and collaborate with internal teams to deliver tailored solutions that support growth and regulatory compliance.

The role calls for proactive stakeholder management, strategic planning, and effective problem-solving to ensure client satisfaction and successful project delivery.