Hybrid: Spanish-Speaking Order Management Coordinator

Kemira; Województwo pomorskie; Hybrid; PLN 83,000 - 94,000; Full time

Benefits offered by this job

Private healthcare

Multisport card

Wellbeing programs

Hybrid work culture

Job summary

Kemira’s Global Business Service Center in Gdansk, Poland is seeking a Coordinator for Customer Order Management with Spanish to join the Customer Operations Department – Packaging and Hygiene Solutions. The role focuses on Order-to-Cash processes, customer communications, and ensuring accurate deliveries in a hybrid office-remote setup.

We value collaboration and sustainability in a dynamic center that supports cross-functional operations.

Qualifications

• Proficiency in English and Spanish
• Experience in logistics and familiarity with customs formalities (preferred)
• Working knowledge of SAP
• Minimum of one year of relevant experience in order management or customer service
• Practical skills in MS Office tools
• Effective communication and interpersonal abilities
• Commitment to teamwork and cooperation

Responsibilities

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Communicating with customers through various channels regarding their orders, confirmations, and shipment details.
• Ensuring deliveries and customer requirements are handled efficiently and accurately.
• Addressing and resolving customer complaints and issues in a timely manner.
• Collaborating with internal and external stakeholders to support seamless operations.
• Following internal policies and targets to maintain process integrity and compliance.

Skills

English

Spanish

SAP

MS Office

Customer service

Order management

Logistics

Communication

Tools

SAP

Job description

Kemira’s Global Business Service Center in Gdansk, Poland is seeking a Coordinator for Customer Order Management with Spanish to join the Customer Operations Department – Packaging and Hygiene Solutions. The role focuses on Order-to-Cash processes, customer communications, and ensuring accurate deliveries in a hybrid office-remote setup.

We value collaboration and sustainability in a dynamic center that supports cross-functional operations.