Coordinator, Customer Order Management

Kemira; Województwo pomorskie; Hybrid; PLN 76,000 - 87,000; Full time

Benefits offered by this job

private healthcare

Multisport card

wellbeing programs

Job summary

Kemira is seeking a Coordinator, Customer Order Management with English to join our Customer Operations Water Solutions West Team in Gdańsk, Poland. You will manage the Order-to-Cash process, handle customer communications, and ensure accurate deliveries while collaborating with internal and external stakeholders.

The role requires English proficiency, SAP experience, and at least one year in order management or customer service.

Qualifications

• Proficiency in English language.
• Experience in logistics and familiarity with customs formalities (preferred).
• Working knowledge of SAP.
• Minimum of one year of relevant experience in order management or customer service.
• Practical skills in MS Office tools.
• Effective communication and interpersonal abilities.
• Commitment to teamwork and cooperation.

Responsibilities

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Communicating with customers through various channels regarding their orders, confirmations, and shipment details.
• Ensuring deliveries and customer requirements are handled efficiently and accurately.
• Addressing and resolving customer complaints and issues in a timely manner.
• Collaborating with internal and external stakeholders to support seamless operations.
• Following internal policies and targets to maintain process integrity and compliance.

Skills

English proficiency

Logistics experience

MS Office

Interpersonal skills

Teamwork

Customer service experience

Tools

SAP

Job description

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Title: Coordinator, Customer Order Management

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers.

We are now looking for aCoordinator, Customer Order Management with English to join our Customer Operations Water Solutions West Team.

The position is based in Business Service Center (BSC) in Gdańsk, Poland. Kemira's Business Service Center (BSC) in Gdańsk is a multifunctional hub supporting Customer Operations, Procurement, Finance, Administration, and IT operations. The center fosters a dynamic, multicultural environment built on openness, cooperation, and strong internal partnerships.

In this role you will be responsible for:

• Managing the Order-to-Cash process, including order fulfillment and billing.
• Communicating with customers through various channels regarding their orders, confirmations, and shipment details.
• Ensuring deliveries and customer requirements are handled efficiently and accurately.
• Addressing and resolving customer complaints and issues in a timely manner.
• Collaborating with internal and external stakeholders to support seamless operations.
• Following internal policies and targets to maintain process integrity and compliance.

What you will bring to the team:

• Proficiency in English language.
• Experience in logistics and familiarity with customs formalities (preferred).
• Working knowledge of SAP.
• Minimum of one year of relevant experience in order management or customer service.
• Practical skills in MS Office tools.
• Effective communication and interpersonal abilities.
• Commitment to teamwork and cooperation.

What you can expect from us:

• Excellent opportunity to be part of Kemira's sustainability-driven transformation for profitable growth.
• A company culture based on Kemira Principles: Focus on Growth, Collaborate to Succeed, and Deliver Value.
• Flexibility to organize your work between office and remote in a hybrid work culture.
• Attractive benefit package (incl. private healthcare, Multisport card, wellbeing programs).
• Best-in-class colleagues, expertise, and collaboration tools.
• The starting base salary range for this role is between 6800 to 7800 PLN per month. Salary ranges may vary depending on location and local market conditions. The actual starting salary will be determined by various factors, including but not limited to relevant work experience, skills and competencies, qualifications, and wider business and organisational needs.

Ready to create better every day? Join Kemira!

For more information, please contact Team Lead, Customer Operations, Jacek Magulski by email [e-mail]

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com