Hybrid Risk Tools Application Support Specialist

BlackBerry Inc.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ABB is seeking an IS Application Specialist for Risk Management Tools to support enterprise applications for Business users and IT teams. The role emphasizes incident handling, application configuration, and data-driven decision support in a hybrid work setup (2 days in office, 3 days remote).

The candidate should have 2+ years in IT, strong communication, and experience with MS Excel, SQL, SharePoint/OneNote, and ITIL. English fluency required; Agile and AI tools experience are a plus.

Qualifications

• Minimum 2 years of experience in IT environment (preferably supporting enterprise web software applications).
• Analytical mindset with strong attention to detail.
• Experience with collaboration tools and Excel.

Responsibilities

• Handle incidents, problems, and user requests resolutions.
• Configure and administer applications and maintain knowledge base.
• Data analysis and reporting to support decision making.

Skills

Analytical thinking

Cross-functional collaboration

SQL

MS Excel

MS SharePoint/OneNote

English proficiency

Tools

AI productivity tools

Job description

ABB is seeking an IS Application Specialist for Risk Management Tools to support enterprise applications for Business users and IT teams. The role emphasizes incident handling, application configuration, and data-driven decision support in a hybrid work setup (2 days in office, 3 days remote).

The candidate should have 2+ years in IT, strong communication, and experience with MS Excel, SQL, SharePoint/OneNote, and ITIL. English fluency required; Agile and AI tools experience are a plus.