Application Support Specialist

BlackBerry Inc.; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

ABB is seeking an IS Application Specialist for Risk Management Tools to support enterprise applications for Business users and IT teams. The role emphasizes incident handling, application configuration, and data-driven decision support in a hybrid work setup (2 days in office, 3 days remote).

The candidate should have 2+ years in IT, strong communication, and experience with MS Excel, SQL, SharePoint/OneNote, and ITIL. English fluency required; Agile and AI tools experience are a plus.

Qualifications

• Minimum 2 years of experience in IT environment (preferably supporting enterprise web software applications).
• Analytical mindset with strong attention to detail.
• Experience with collaboration tools and Excel.

Responsibilities

• Handle incidents, problems, and user requests resolutions.
• Configure and administer applications and maintain knowledge base.
• Data analysis and reporting to support decision making.

Skills

Analytical thinking

Cross-functional collaboration

SQL

MS Excel

MS SharePoint/OneNote

English proficiency

Tools

AI productivity tools

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:IS Service Owner - Risk tools__Your role and responsibilitiesIn this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.To strengthen our Application Team we are looking for the IS Application Specialist for Risk Management Tools who has prior experience in supporting software applications. In that role you will work in the application support area, very closely to Business users, external IS teams and internal software delivery teams, to ensure high level of the customer care culture.If you have analytical mind, collaborative attitude, you stay open and committed to challenges, and have strong sense of supporting others, you are the one we are looking for.The work model for the role is #Li-hybrid with expected weekly split of 2 days office and 3 days remote work.You will be mainly accountable for:Requests, incidents, problems and user requests resolution and managementApplication configuration and administrationCross-team collaboration with Business, Application Operations, Application Software Delivery, and other external IT TeamsCreate and maintain application user centric and the application support knowledge base documentationData analysis and reporting to support decision making processConduct online end-user basic level applications’ trainingsActively participate and contribute into initiatives of improving work environment, optimizing internal processes, and system features to increase productivity of yourself, team colleagues, and customersLiving ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the businessQualifications for the role:Minimum 2 years of experience in IT environment (preferably supporting enterprise web software applications)A collaborative, solutions and customer service-oriented approach and strong communication skillsAbility to manage multiple demands at a time, working with cross-functional, and international teamsAbility to plan workload in time and under stress to meet deadlinesAnalytical mind, able to focus on details without losing goalsWorking knowledge of collaboration tools (MS SharePoint/OneNote) and strong knowledge of MS ExcelBasic level of SQLITIL methodology experience will be a plusExperience with Agile frameworks will be a plusSoftware Lifecycle Management tools will be a plusPractical use of AI tools in productivity improvement will be a plusFluency in spoken and written EnglishBuilding a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.