Hybrid Operations & Governance Leader, Wealth Solutions

Aon Corporation; Kraków; Hybrid; PLN 150,000 - 210,000; Full time

Job summary

Aon is seeking an Operations and Governance Manager in Kraków, offering a hybrid work model to balance office presence with remote collaboration. You will support governance, risk, and continuous improvement across Wealth Solutions, collaborating with leadership and cross-functional teams to deliver resilient operations and strong performance.

You will manage KPI reporting, governance materials, and change initiatives, ensuring effective risk management and regulatory alignment.

Qualifications

• Experience in Operations Management, or a related role, ideally within financial services, professional services, or another regulated environment.
• Experience producing management information, KPIs and senior-level reporting.
• Experience collaborating with business leaders and cross-functional teams to assist operational delivery and business objectives.
• Knowledge of operational risk management, governance frameworks, controls, business resilience, and incident management.
• Experience supporting or coordinating operational, regulatory, process improvement, or technology-related initiatives.
• Strong analytical, communication, collaborator management, and organizational skills, with the ability to challenge and raise concerns when appropriate, present information clearly and prioritize effectively.
• English proficiency at C1 level (written and spoken).

Responsibilities

• Partnering with Wealth Solutions leadership teams to support delivery of business objectives and help identify opportunities to enhance operational effectiveness.
• Supporting operational governance and activities related to managing risks, including business continuity, disaster recovery, supplier oversight, incident management, and control improvements.
• Leading or contributing to operational, technology, and regulatory change initiatives, ensuring effective governance, risk assessment, stakeholder engagement, and implementation planning.
• Preparing management information, KPI reporting, governance materials, and meeting packs to provide insights into operational performance and business priorities; track agreed actions and support timely closure
• Working closely with colleagues across Operational Governance, Risk, Compliance, and other business functions to support reviews, audits, assurance activities, and regulatory requirements.
• Contribute to the development and embedding of consistent operational governance standards, policies and ways of working across the Wealth Solutions business.
• Supporting initiatives focused on continuous improvement, operational resilience, and positive client outcomes.

Skills

Operations Management

KPI reporting

Cross-functional collaboration

Operational risk management

Process improvement

Regulatory initiatives

Analytical skills

English proficiency

Job description

Aon is seeking an Operations and Governance Manager in Kraków, offering a hybrid work model to balance office presence with remote collaboration. You will support governance, risk, and continuous improvement across Wealth Solutions, collaborating with leadership and cross-functional teams to deliver resilient operations and strong performance.

You will manage KPI reporting, governance materials, and change initiatives, ensuring effective risk management and regulatory alignment.