Hybrid Operations & Governance Manager

Aon; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aon’s Wealth Solutions team in Kraków seeks an Operations and Governance Manager to strengthen governance, risk management, and continuous improvement across the business. The role blends operational excellence with regulatory oversight and change initiatives to deliver robust outcomes.

You will collaborate with leadership across functions to produce KPI insights, support business continuity, incident management, and governance standards, while fostering resilience and client focus in a hybrid

Qualifications

• Experience in Operations Management, preferably within financial services or regulated environments.
• Experience producing management information, KPIs and senior-level reporting.
• Experience collaborating with business leaders and cross-functional teams.
• Knowledge of operational risk management, governance frameworks, controls and incident management.
• Experience supporting or coordinating operational, regulatory, process improvement, or technology initiatives.
• Strong analytical, communication, collaboration, and organizational skills.
• English proficiency at C1 level (written and spoken).

Responsibilities

• Partner Wealth Solutions leadership to deliver business objectives and improve operational effectiveness.
• Support governance and activities related to managing risks, including business continuity, disaster recovery, supplier oversight, incident management, and control improvements.
• Lead or contribute to operational, technology, and regulatory change initiatives, with governance, risk assessment, and planning.
• Prepare management information, KPI reporting, governance materials, and meeting packs; track actions and support timely closure.
• Collaborate with Operational Governance, Risk, Compliance, and other functions to support reviews, audits, and assurance activities.
• Contribute to embedding consistent operational governance standards, policies and ways of working across Wealth Solutions.
• Support initiatives focused on continuous improvement, operational resilience, and positive client outcomes.

Skills

Operations Management

KPI reporting

Cross-functional collaboration

Operational risk management

Governance frameworks

Regulatory initiatives

Analytical skills

English C1

Job description

Aon’s Wealth Solutions team in Kraków seeks an Operations and Governance Manager to strengthen governance, risk management, and continuous improvement across the business. The role blends operational excellence with regulatory oversight and change initiatives to deliver robust outcomes.

You will collaborate with leadership across functions to produce KPI insights, support business continuity, incident management, and governance standards, while fostering resilience and client focus in a hybrid