Hybrid: Operations & Governance Lead

Aon plc; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Job summary

Aon Kraków is seeking an Operations and Governance Manager to drive operational excellence, governance, and risk management within the Wealth Solutions business. You will collaborate with leaders across functions to strengthen resilience and deliver positive client outcomes.

The role is hybrid, offering flexibility to work virtually and from the Kraków office, with opportunities to shape governance standards and lead cross-functional initiatives across regulatory, technology, and process

Qualifications

• Experience in Operations Management, ideally within financial services or another regulated environment.
• Experience producing management information, KPIs and senior-level reporting.
• Experience collaborating with business leaders and cross-functional teams to assist operational delivery and business objectives.
• Knowledge of operational risk management, governance frameworks, controls, business resilience, and incident management.
• English proficiency at C1 level (written and spoken).

Responsibilities

• Partnering with Wealth Solutions leadership teams to support delivery of business objectives and help identify opportunities to enhance operational effectiveness.
• Supporting operational governance and activities related to managing risks, including business continuity, disaster recovery, supplier oversight, incident management, and control improvements.
• Leading or contributing to operational, technology, and regulatory change initiatives, ensuring effective governance, risk assessment, stakeholder engagement, and implementation planning.
• Preparing management information, KPI reporting, governance materials, and meeting packs to provide insights into operational performance and business priorities; track agreed actions and support timely closure
• Working closely with colleagues across Operational Governance, Risk, Compliance, and other business functions to support reviews, audits, assurance activities, and regulatory requirements.
• Contribute to the development and embedding of consistent operational governance standards, policies and ways of working across the Wealth Solutions business.
• Supporting initiatives focused on continuous improvement, operational resilience, and positive client outcomes.

Skills

Operations Management

Governance

Risk Management

KPI Reporting

Stakeholder Engagement

Analytical Skills

English (C1)

Communication

Job description

Aon Kraków is seeking an Operations and Governance Manager to drive operational excellence, governance, and risk management within the Wealth Solutions business. You will collaborate with leaders across functions to strengthen resilience and deliver positive client outcomes.

The role is hybrid, offering flexibility to work virtually and from the Kraków office, with opportunities to shape governance standards and lead cross-functional initiatives across regulatory, technology, and process