Hybrid IT Support Technician – Europe (Warsaw)

vfc

Warszawa

Hybrid

PLN 84,000 - 106,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work mode

Employment contract

Inclusive international environment

Equal opportunity employer

Job summary

VF Corporation in Warsaw, Poland is seeking an IT Support Specialist (Service Delivery Technician) to enable VF staff to work efficiently with technology. You will provide advanced 1st and 2nd line support, troubleshoot across Poland and selected EU countries, and deliver excellent customer service to VF associates in a hybrid office setting.

The role requires 3 years IT experience, English fluency, and strong analytical and teamwork skills. Travel to Łódź is possible as needed.

Qualifications

Preferably education in IT or technological fields.
3 years in an IT environment with knowledge of workstation hardware and software, printers, network, smartphones, Android and iOS.
Fluent in English; additional languages are an asset.

Responsibilities

Provide advanced 1st and 2nd line technical support for end users.
Troubleshoot and resolve hardware, software and network issues.
Document, track and monitor problems using ITSM tools.
Install and support hardware (desktops, laptops, printers, phones, tablets) and software.
Provide face-to-face and remote support for VF associates.
Assist users with new technology training and adoption.
Develop work plans for projects and ensure timely completion.
Manage corporate device inventory and stock.